Germain UX

MTTI, MTTR, how to get these numbers down

Mean Time to Identify (MTTI) refers to the time it takes to detect an incident (incident that affect your users, business processes and/or technologies performance) and identify its root-cause.Mean Time to Resolve (MTTR) is the average time between the start and resolution of that incident.Business needs are evolving significantly more quickly than before, causing more […]

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