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Germain UX FEATURES
Benefits for teams
- Customer Experience
Monitor, analyze, auto-correct, alert & report 24×7.
Understand and improve Customer Experience.
Support Customers in a new and creative way and increase retention.
Monitor & Analyze & Correlate 24×7, every customer interaction (phone, website, email, etc)..
Understand a Customer’s interest by replaying his/her session browsing your eCommerce, website, etc.
Be alerted when a Customer experiences issues.
Understand whether a Customer request has been promptly addressed.
Identify up-sell opportunities.
- Data Scientists
Monitor, analyze, auto-correct, alert & report 24×7.
Crunch any data in any way you like.
Provide valuable insights to CX, UX, Marketing and DevOps organizations
Search-and-share findings with anyone, within a few clicks
Leverage our correlation engine and interface to best cross-reference data
Build real-time dashboards with data coming from various data sources.
Germain UX platform runs on MemSQL, MongoDb, etc.
- DevOps & IT Administrators
Monitor the whole infrastructure, cloud, on-prem, mobile…proactively detect infra issues, troubleshoot regression, automate resolution, alert & report 24×7.
Monitor & Improve Technology Performance, 24×7
Proactive (Predictive analytics, synthetic mechanisms, AI-driven data analysis, etc)
End-to-end performance view (From the Business down to the Data Center and Technologies, and from the browser down to the web, application code, db sql, network, etc)
Monitor and View/Replay what a users did (like a watching a recorded video of the User’s browser)
Be Alerted (and receive smart alerts rather than thousands of useless ones..)
Effectively identify root-cause of performance issue (leveraging our data correlation engine and intuitive dashboards)
Execute automated maintenance tasks to help avoid simple issues that cause significant business impact.
- Developers
Improve Application Performance with Production Data and Automation
Improvement for developers
Issue Root-Cause Analysis (identify what causes an application crash, browser freeze, user error, transaction slowdown, etc) in real-time, 24×7
Transaction Time Breakdown, end-to-end (device > browser > javascript > http request > code > sql > integration, etc), in real-time, 24×7
Code Profiling (Javascript, Java, C#, etc), in real-time, 24×7
Reproduction Case identification (Understand what scenario caused a bug using our Replay feature, our Correlation engine, etc), in real-time, 24×7
Automate Issue Resolution (using our various Automation features e.g. synthetic click, script execution, http request execution, sql execution etc), in real-time, 24×7
Automate Nightly Performance Review of Application Object and Application Script (identify during dev phase, violations of -performance best-practices-, using germainCRT. e.g. bad customization objects or poorly performing scripting that may cause user error, application slowdowns or crash)
- Digital Experience Monitoring
Monitor, analyze & improve DX in real-time, or effectively as a team, 24×7.
Lower Churn & Improve UX, as quickly & effectively as possible, 24×7
Watch/Replay what a prospect does on your website (video replay i.e. as if you were behind her/his shoulder)
Analyze Prospect behavior @scale and identify frictions, drop-offs, etc
Track Business Operations and identify issues
Understand the impact of a release
Proactive detection of DX issues & automatic alert and resolution
Provide valuable insights to your Business, CX, Marketing, Sales Organizations to help increase conversion rate or retain customers
- User Experience Analytics
Monitor, analyze, auto-correct, alert & report 24×7.
Understand the complete and real user experience using your mobile, desktop and web application
Complete User Experience metrics (behavior, click, data, issue, etc)
Identify the top 3 mistakes that Users make while using your web application
View/Replay what a users did (like a watching a recorded video of the User’s browser)
Support end-users in a new and creative way and increase technology adoption
Correlate User and Technology issues
The truth is in the pudding…or rather in our platform.
GermainAPM & CRT never take no for an answer (and we are here to help @ no cost).
Meet us
info@germainapm.com I +1-415-946-4048)
