Germain UX FEATURES
Benefits for teams
- Customer Experience
Monitor, analyze, automate, alert & report to best serve Clients, 24×7.
Understand and improve Customer Experience. Lower Churn.
Support Customers in a new and creative way and increase retention.
Monitor & Analyze & Correlate 24×7, every customer interaction (phone, website, email, etc)..
Understand a Customer’s interest by replaying his/her session browsing your eCommerce, website, etc.
Understand whether a Customer request has been promptly addressed.
Identify up-sell opportunities.
Be alerted when a Customer experiences issues.
- Data Scientists
Monitor, analyze, auto-correct, alert & report to provide the best insights, 24×7.
Crunch any data in any way you like.
Provide valuable insights to CX, UX, Marketing and DevOps organizations
Search-and-share findings with anyone, within a few clicks
Leverage our correlation engine and interface to best cross-reference data
Build real-time dashboards with data coming from various data sources.
Germain UX platform runs on MemSQL, MongoDb, etc.
- IT Administrator
Proactively monitor Software and Hardware Infrastructure, cloud, on-prem, mobile, troubleshoot issues, automate resolution, alert & report to improve Technology Uptime and Performance, 24×7.
Monitor & Improve Technology Performance, 24×7
Proactive (Predictive analytics, synthetic mechanisms, AI-driven data analysis, etc)
End-to-end performance view (From the Business down to the Data Center and Technologies, and from the browser Javascript, http request, application code, db sql, etc)
Monitor and View/Replay what a users did (like a watching a recorded video of the User’s browser)
Be Alerted (and receive smart alerts rather than thousands of useless ones..)
Effectively identify root-cause of performance issue (leveraging our data correlation engine and intuitive dashboards)
Execute automated maintenance tasks to help avoid simple issues that cause significant business impact.
- Developers
Monitor, analyze, auto-correct, alert & report to improve Code Performance, 24×7
Code Improvement for Developers
Issue Root-Cause Analysis (identify what causes an application crash, browser freeze, user error, transaction slowdown, etc) in real-time, 24×7
Transaction Time Breakdown, end-to-end (device > browser > javascript > http request > code > sql > integration, etc), in real-time, 24×7
Code Profiling (Javascript, Java, C#, etc), in real-time, 24×7
Reproduction Case identification (Understand what scenario caused a bug using our Replay feature, our Correlation engine, etc), in real-time, 24×7
Automate Issue Resolution (using our various Automation features e.g. synthetic click, script execution, http request execution, sql execution etc), in real-time, 24×7
Identify Regression between Releases and Environments
- Digital Experience Monitoring
Monitor, analyze, auto-correct, alert & report to improve Conversion, 24×7
Improve Operations, as quickly & effectively as possible, 24×7
Watch/Replay what a prospect does on your website (video replay i.e. as if you were behind her/his shoulder)
Analyze Prospect behavior @scale and identify frictions, drop-offs, etc
Track Business Operations and identify issues
Identify Inefficient Process
Proactive Detection and Resolution of an Incomplete or Stuck Workflow
Provide valuable insights to your Marketing and Sales Organizations to help increase conversion rate
- User Experience Analytics
Monitor, analyze, auto-correct, alert & report, to improve User Experience, 24×7
Understand the complete and real user experience using your mobile, desktop and web application
Complete UX metrics (behavior, click, data, issue, etc)
Identify the top 3 mistakes that Users make while using your web application
View/Replay what a users did (i.e. watch a recorded video of the User’s browser)
Troubleshoot UX Issues down to the Behavior, Workflow and Technology levels
Feedback of Real Users, in real-time
Support end-users in a new and creative way and increase technology adoption
The truth is in the pudding…or rather in our platform.
Germain UX & CRT never take no for an answer (and we are here to help @ no cost).
Meet us
info@germainapm.com I +1-415-946-4048)
