Germain UX Features
Custom Monitoring, Analytics & Automation platform to boost UX.
Automation
Execute transactions of all kinds, every step of the way, for an optimal journey.Automation
- Proactively identifies and solves problems in real-time
- Fix data or restart service automatically
- Automation features are fully customizable
Automation
- Proactively identifies and solves problems in real-time
- Automation features are fully customizable
- Update data and generate reports automatically
Technology, User and Workflow levels automation
Alert
Auto Data Update
Auto Transaction Execution
Detect real issues before real users
Deploy these components:
Download Germain Engine (to execute http, sql, soap, wmi request…at the cloud and on-premise infrastructure levels).
Download Germain RPA Bot Recorder (to quickly record Selenium Script, and deploy on thousands of servers).
Download Germain Mobile app (to make Java and Kotlin calls into your native Android App and Device).
Documentation
Business Process Monitoring
Understand Workflow Performance across Teams and Technologies, identify frictions, whether the cause is functional or technological.Business Process Insights
Business Process analytics and optimization efforts not paying off? Germain UX can help.
- Employees spend hours doing things that should only take minutes.
- A sales opportunity fell off the chart due to a process that was handled poorly.
- Too many tools involved in Process Mining and too many roadblocks prevent you from getting the right insights.
Business Process Insights
- Employees spend hours doing things that should only take minutes.
- A sales opportunity fell off the chart due to a process mistake that was handled poorly.
- Too many tools involved in Process Mining and too many roadblocks prevent you from getting the right insights.
Proactively Monitor & Improve Business Processes
Monitor Processes end-to-end, even if spanned across multiple data sources
Identify issues before business gets affected
Identify Frictions at scale
Analyze Funnels
Be Alerted when an issue occurs
Automate resolution of issues
Deploy these components:
Download Germain RUM Browser Extension or JS scripts (for UX and application performance monitoring).
Download Germain Mobile app (for monitoring and insights of native Android App and Device).
Download Germain Engine (for application and infrastructure monitoring, analysis and/or automation).
Download Germain RPA Bot Recorder (to quickly record Selenium Script, and deploy in thousands of servers).
Documentation:
How-to Configure Business Process
Documentation
Customer Journey
Real-time Analysis of C#, GoLang, Java, Javascript, NodeJS, (…) 24×7.Customer Journey Analytics
- What are the true causes of customers dropping off?
- The never-ending debate – are customers upset due to inefficient process or poorly functioning technology?
Customer Journey Analytics
- What are the true causes of customers dropping off?
- The never-ending debate – are customers upset due to inefficient process or poorly functioning technology?
Deep dive within your App Code, in Browser or Back-end
Code performance analysis
Regression analysis
Identify scenario that lead to a code failure
Example of metrics you can get, in real-time and 24×7:
- Memory allocation, CPU cycle
- Threading performance
- Exception
- Browser Freeze
- Etc
Start with these:
Download Germain Code Profiler (for back-end application code analysis in real-time).
Download Germain JS Profiler (for Javascript analysis in real-time).
Then deploy these (to identify repro case):
Download Germain Engine (for application and infrastructure monitoring, analysis and/or automation).
Download Germain RUM Browser Extension or JS scripts (for UX and application performance monitoring).
Documentation
Real User Replay and Monitoring
Not seeing the results you want from your User Experience optimization efforts? Spending your days watching User Replay? Germain UX can help.Real User Monitoring and Replay
- Incomplete replays (missing some of what the user “sees” or “does”).
- Spending countless hours reviewing replays without identifying root causes of issues.
- No business impact at scale.
- Unable to quickly pinpoint the biggest issues.
- Missing qualitative insights
Real User Monitoring and Replay
- Spending countless hours reviewing replays without understanding what issues impact your organization the most or without identifying root causes of issues.
- No Business Impact at scale.
- Unable to Search into any of your data and problems at scale.
- Struggling to fully capture user experiences in replays (missing CSS updates, user actions, etc).
Smart Insights
Proactive and effective issue discovery that will affect your Users, Processes or Technologies, if you don’t address them on time, real-time, 24×7.Smart Insights
Want automated smart insights that really work? Germain UX can help.
- Too much time spent on basic data analysis.
- Real-time Insights do not keep up with business growth pace.
- Too many Analytic toolset roadblocks – data can’t be collected, correlated, or visualized as needed.
Smart Insights
- Too much time spent on basic data analysis.
- Real-time Insights do not keep up with business growth pace.
- Too many Analytic toolset roadblocks – data can’t be collected, correlated, or visualized as needed.
Issue Discovery, off the beaten path
Event correlation
Pattern analysis
Predictive insights
And then Alert your teams or apply automation.
Example of Smart Insights you can get, in real-time and 24×7:
Disk Usage is predicted to exceed 90% in a week from now
User Errors Volume has increased by 22.7% this monday compared with last monday
Sales Forecast predicted to be 70% off by month-end
eCommerce visitors predicted to be 40% higher this year-end
- etc
Documentation
Technology Performance Monitoring
Improve Uptime and Performance of any Technology, Cloud or On-premise.Technology Insights
- Great Observability Tools but poor actionable insights?
- Don’t know what s running and where?
- Hard to keep up the pace of technology changes, yet you are on the line when technologies don’t work well.
- Technologies running great but Business doesn’t agree?
- Not sure how to reproduce a user issue or validate a fix?
Technology Insights
- Great Observability Tools but poor actionable insights?
- Don’t know what s running and where?
- Hard to keep up the pace of technology changes, yet you are on the line when technologies don’t work well.
- Technologies running great but Business doesn’t agree?
- Not sure how to reproduce a user issue or validate a fix?
Monitor & Improve Technology performance, in real-time, 24×7
Uptime, Performance Monitoring.
Detect real issues before business impact
Automatic and end-to-end root-cause analysis
Resolve issues 24×7, in real-time (via various automation)
Example of metrics you can get, in real-time and 24×7:
- Technology uptime, performance
- Infrastructure change impact
- Transaction time breakdown between browser, network, infrastructure, integration, database.
- Transaction root-cause analysis (click, http, web service, sql, etc)
- Issue reproduction scenario
- User session replay/video
- etc
Start here:
Download Germain RPA Bot Recorder (to quickly record Selenium Script, and deploy in thousands of servers).
Download Germain Engine (for application and infrastructure monitoring, analysis and/or automation).
Download Germain Mobile app (for monitoring and insights of native Android App and Device).
Then deploy these for proactive detection, deeper insights, and auto-resolution:
Download Germain RUM Browser Extension or JS scripts (for UX and application performance monitoring).
Download Germain Code Profiler (for code analysis in real-time).
Download Germain JS Profiler (for Javascript analysis in real-time).
Documentation
Web Analytics
Boost End User Experience (of CRM, eCommerce, Website, ERP).Web Analytics
- Irrelevant communications or hard to find resources cause customer confusion or dissatisfaction.
- Ineffective product placement, content, and pricing.
- Too many broken links, old landing pages
- Gaps between site performance and operations.
- Too many tools involved and roadblocks with each slowing down Conversion efforts
Web Analytics
- Irrelevant communications or hard to find resources cause customer confusion or dissatisfaction.
- Ineffective product placement, content, and pricing.
- Conversion falls behind due to too many tools and too many roadblocks within your tech stack.
- Gaps between site performance and backend operations.
Monitor & Improve Website Performance, in real-time, 24×7
Analyze Visitor Experience (Behavior, Issues)
Proactively identify and solve technology issues (slow page, bad links, etc).
Improve Operations (Chat, checkout cart, etc).
Reduce Maintenance cost.
Start here:
Download Germain RUM JS scripts (for UX and eCommerce monitoring).
Download Germain Mobile app (for monitoring and insights of native Android App and Device).
Then deploy these for proactive detection, deeper insights, and auto-resolution:
Download Germain RPA Bot Recorder (to quickly record Selenium Script, and deploy in thousands of servers).
Download Germain Engine (for application and infrastructure monitoring, analysis and/or automation).
Download Germain Code Profiler (for code analysis in real-time).
Download Germain JS Profiler (for Javascript analysis in real-time).
Documentation
Plugins
Germain UX is pre-configured to integrate with these
technologies (for monitoring, analytics and/or automation)
Germain UX is pre-configured to integrate with these technologies (for monitoring, analytics and/or automation)
Pick a plugin or further customize it and deploy it at scale with Germain’s Profiles. And we are here to help, at no cost.
