Deepest insights to identify the causes of UX frictions, in real-time.
2-min demo/video by one of our founders
“We chose Germain for its customizability and the out-of-the-box insights and automation it provides”
“Thanks for being such a good partner. Germain has really really helped my organization and by extension the operations of our CX program.”
“We have saved so much time and effort using Germain, i don’t even know where to start!”
“Their real user replay found insights that others didn’t!”
“Quickly helped us identify workflow inefficiencies we had no idea about. Very, very impressed..”
“a true customizable alerting, insights and automation platform, and their support goes much further than most!”
Bad UI design, complex process or technology issues may contribute to poor adoption. Germain UX identifies frictions and helps understand why they occur, in real-time, 24×7.
Poor onboarding, poor content, and bad processes may contribute to ineffective processes. Germain UX’s millisecond recording and mining capabilities of business operations identify, in real-time and 24×7, where employees or consumers spend 10 minutes doing something you would expect them to do in 2 minutes.
Ineffective sales, lack of qualitative information on a prospect, poor AI guidance may all contribute to a low conversion rate. Germain UX helps identify actionable insights to accelerate sales.
Incomplete knowledge of the customer experience, ineffective product or service, lack of support, may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights within the entire customer journey, 24×7 and in real-time.
Better understand and act on the experience of employees, visitors, or consumers in real-time, 24×7.
And at a fraction of your current cost – guaranteed.