Germain’s lets you monitor interactions across all channels and provides in-depth insights into the customer experience on your ecommerce and beyond. Identify critical drop-offs, such as abandoned shopping carts, and deep dive into every touchpoint to optimize the journey. With analysis at scale, you can make data-driven decisions and improve the customer experience.
Now you can see exactly what users are doing on your app or ecommerce site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.
Learn more about Germain’s Real User Session Recording and Replay.
Learn more about Germain’s insights you can get via Real Chat Recording , automated workflow insights or keyword search throughout all recorded sessions
Learn more about Germain’s technology insights.