Germain’s lets you monitor interactions across all channels and provides in-depth insights into the customer experience on your ecommerce and beyond. Identify critical drop-offs, such as abandoned shopping carts, and deep dive into every touchpoint to optimize the journey. With analysis at scale, you can make data-driven decisions and improve the customer experience.
Now you can see exactly what users are doing on your app or ecommerce site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.
Learn more about Germain’s Real User Session Recording and Replay.
Learn more about Germain’s Real User Feedback popup.
Learn more about Germain’s insights you can get via chat recording and deep chat insights.
Detect and resolve problems before or right after they impact your visitors. Our powerful platform offers a wide range of features, including Smart Alert, RPA Bot, Synthetic Transaction. All this allows you to effectively address issues.
Learn more about Germain’s preconfigured and customizable Automation.
Germain’s cutting-edge technology proactively detects issues before they impact your eCommerce, and quickly pinpoints the source of the problem — from broken links to failing integrations and more. Our automated end-to-end root-cause analysis delves deep into the inner workings of your website, from the user’s desktop or mobile experience all the way down to the infrastructure and integrations.
Learn more about Germain’s technology insights.
It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction.
Learn more about data privacy, dynamic security control and team-based visibility.
Don’t believe us? Just try it!