Germain’s lets you monitor interactions across all channels and provides in-depth insights into the customer experience on your ecommerce and beyond. Identify critical drop-offs, such as abandoned shopping carts, and deep dive into every touchpoint to optimize the journey. With analysis at scale, you can make data-driven decisions and improve the customer experience.
Now you can see exactly what users are doing on your app or ecommerce site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.
Learn more about Germain’s Real User Session Recording and Replay.
Learn more about Germain’s insights you can get via Real Chat Recording , automated workflow insights or keyword search throughout all recorded sessions
Learn more about Germain’s technology insights.
How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc
There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies to solve every problem.