e-commerce

Conversion or Retention optimization effort not paying off? Germain UX can help.

Does this sound familiar?

Irrelevant communications or hard to find resources cause customer confusion or dissatisfaction.
Ineffective product placement, content, and pricing.
Conversion falls behind due to too many tools and too many roadblocks within your tech stack.
Gaps between site performance and backend operations.

Powerful Features & Capabilities to Improve Ecommerce performance

Customer Journey

Germain’s lets you monitor interactions across all channels and provides in-depth insights into the customer experience on your ecommerce and beyond. Identify critical drop-offs, such as abandoned shopping carts, and deep dive into every touchpoint to optimize the journey. With analysis at scale, you can make data-driven decisions and improve the customer experience.

Learn more about Germain’s Customer Journey.

Real User Video Recording & Replay at Scale

Now you can see exactly what users are doing on your app or ecommerce site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.

Learn more about Germain’s Real User Session Recording and Replay.

Real User Feedback

Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alert and automation allow you to quickly address negative feedback, ensuring a positive experience for all users on your eCommerce.

Learn more about Germain’s Real User Feedback popup

Live Chat Insights

Want to know exactly what your eCommerce visitors and employees are saying during live chat? Our powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.

Learn more about Germain’s insights you can get via Real Chat Recording , automated workflow insights or keyword search throughout all recorded sessions

Early Problem Detection

Detect and resolve problems before they impact your eCommerce performance. Our powerful platform offers a range of features, including RPA Bot, Remote Transaction Execution, and Web Services. All this allows you to proactively identify issues.

Auto Resolve Inefficient Workflows

Improve your eCommerce with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. All actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.

Technology Insights

Germain’s cutting-edge technology proactively detects issues before they impact your eCommerce, and quickly pinpoints the source of the problem — from broken links to failing integrations and more. Our automated end-to-end root-cause analysis delves deep into the inner workings of your website, from the user’s desktop or mobile experience all the way down to the infrastructure and integrations.

Learn more about Germain’s technology insights.

The Germain Advantage

Business Impact @ Scale

It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction.

100% searchable

With Germain, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, and fully understand your day-to-day operations.

Very customizable

How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc

Smart Insights

Our platform automatically detects deviations from an expected eCommerce performance to reveal any frustration and confusion.

Secured

GPDR & PCI. Secure your sensitive data as per GDPR requirements. Any field, any data, or a portion of the User Interface can be hidden or anonymized. Dashboards, Data, and Alerts can all be controlled at the Team and User levels.

Exceptional & unique support

Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.

At fraction of the cost

There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies to solve every problem.