Germain’s User Feedback feature is the ultimate tool for gathering valuable insights from your customers. By collecting feedback in real-time – at the moment of frustration – you identify issues as they happen in a customer journey. Then understand -why- a Customer complained using Germain’s Session Replay!
Learn how to enable Germain’s User Feedback Popup (NPS).
Improve your business operations with Germain’s powerful automation features. When it’s reasonable, safe, and possible, Germain can automatically proactively detect and possibly resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. But don’t worry – all actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
Build your custom automation to further detect, alert or resolve issues.
Identify Up and Down trends in a smarter and automated way.