Real User Monitoring and Replay

Not seeing the results you want from your User Experience optimization efforts? Spending your days watching User Replay? Germain UX can help.

Does this sound familiar?

Incomplete replays (missing some of what the user "sees" or "does").
Spending countless hours solving UX issues but no significant result
False Positive UX insights ("Rage clicks" aren't real, CSS changes aren't captured, Errors don't affect users, etc)
Unable to quickly pinpoint the biggest issues.
Missing qualitative insights
Surveys take too long, expensive, not exhaustive enough

Powerful Features And Capabilities

Quantitative & Qualitative Insights, Smart Alerts and Automated Resolution to Improve UX 24×7.

Real User Replay

Our cutting-edge technology records and lets you replay everything a user sees and does, giving you a comprehensive analysis of the user experience. Don’t waste time sifting through countless videos. Let Germain capture the complete user experience and help you understand the true cost of UX issues at scale first, then replay the few critical videos.

Quickly Solve Real User Issue

Empower your users to speak up and make a difference! With Germain’s user feedback popup, you can give your busy users an easy way to provide valuable insights and feedback in real-time, right when they experience a pain point. Don’t let valuable user feedback go unheard, and better, act on their pain in real-time.

Behavior Insights

Our Flow graphs give you a comprehensive view of user behavior at scale, allowing you to effectively assess and address issues. Take control of the user experience with Germain’s powerful behavior insights.

Effective Alerts

Aren’t you tired of alerts or other SMS that are either hard to understand or with little insights? Germain consist of an alerting mechanism that is preconfigured and based on smart analysis. It also makes it easier to address a reported issue with Call-to-Action embedded in the alert. And the alerting feature is very customizable so you can make it fit to your organization.

Business Impact @ Scale

Why waste time and resources solving minor UX issues when Germain’s Aggregate dashboard can help you identify what has the biggest impact on your business? With Germain, you can assess critical issues at scale and dive into each insight, all the way down to a Session Replay. Don’t let your team watch thousands of User Replays without finding the true source of your UX problems. Choose Germain’s Aggregate dashboard for a comprehensive understanding of your business impact.

GPDR & PCI

With Germain, you can choose to not store any sensitive data. And if it is stored, it’s not searchable. Easy configuration lets you anonymize or not collect sensitive data. GDPR compliance helps you stay on top of data protection and consent requirements. Securely store personal data, automatically delete data when no longer needed, and easily access data protection settings. Trust our tool to keep you compliant and give you peace of mind.

The Germain Advantage for Optimal UX

Millisecond precision

Germain UX captures the whole User Experience with millisecond precision since 03/31/22 (7 years of experience enhancing our replay feature and baked into this v3)

100% searchable

Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, etc.

Quantitative vs Qualitative

Germain provides a comprehensive approach to collecting quantitative and some critical qualitative insights. Our platform supports multiple technologies, performs smart analysis, and keeps the raw data. And Germain lets you collect critical User Feedback in real-time and in context of their recorded session, so much faster and cheaper than Surveys. Don’t let incomplete data hold you back from improving adoption, conversion, and retention. Germain provides the full story and helps you understand the “why” and “how” behind user behavior.

Very customizable

How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc

Exceptional and Unique Support

Our support isn’t only unlimited, it is exceptional and focused on your business needs whether they are improving Adoption, Conversion or Retention or something else. And to get there, we also help your team do the magic with our platform, at no extra cost.

At fraction of your cost

There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies to solve every problem.

Proven Best Real User Replay and more - Get Our Technical Analysis of 14 User Replay Tools

Does your Replay Tool capture the entire User Experience from end-to-end? Are your efforts improving adoption, conversion, and retention? Get our free Technical Analysis and see how your current tool measures up.

Take a fresh approach to UX Improvement

Struggling to improve user experience despite working hard and watching countless videos? It may be time to verify that your User Replay Tool is recording everything a user “sees” and “does.” If your tool is not comprehensive, you may be spending months or even years fixing a range of UX issues without addressing the root causes that impact your business the most.

Germain’s platform goes above and beyond by capturing every millisecond of a user’s experience and gives you a complete understanding of your UX, at scale.

Don’t waste time and resources on partial analysis. Choose Germain’s comprehensive replay tool to increase adoption, conversion, and retention.