Quantitative & Qualitative Insights, Smart Alerts and Automated Resolution to Improve UX 24×7.
Our cutting-edge technology records and lets you replay everything a user sees and does, giving you a comprehensive analysis of the user experience. Don’t waste time sifting through countless videos. Let Germain capture the complete user experience and help you understand the true cost of UX issues at scale first, then replay the few critical videos.
Empower your users to speak up and make a difference! With Germain’s user feedback popup, you can give your busy users an easy way to provide valuable insights and feedback in real-time, right when they experience a pain point. Don’t let valuable user feedback go unheard, and better, act on their pain in real-time.
Our Flow graphs give you a comprehensive view of user behavior at scale, allowing you to effectively assess and address issues. Take control of the user experience with Germain’s powerful behavior insights.
Identify workflow friction and automatically detect deviations from expected processes. Germain’s advanced technology records user behavior at millisecond precision, revealing user frustration and confusion. Our analysis covers both browser and backend infrastructure levels. You can even create custom algorithms for added automation. Easily search recorded user sessions at scale to identify specific error codes and search session metadata and business data for a complete picture of user behavior.
How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time UX Insights and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc
There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies thinking that will solve your problem.
Germain’s platform goes above and beyond by capturing every millisecond of a user’s experience and gives you a complete understanding of your UX, at scale.