Real User Monitoring and Replay
Not seeing the results you want from your User Experience optimization efforts? Spending your days watching User Replay? Germain UX can help.
Does this sound familiar?
- Incomplete replays (missing some of what the user "sees" or "does").
- Spending countless hours reviewing replays without identifying root causes of issues.
- No business impact at scale.
- Unable to quickly pinpoint the biggest issues.
- Missing qualitative insights
Real User Monitoring and Replay
Not seeing the results you want from your User Experience optimization efforts? Spending your days watching User Replays? Germain UX can help.
Does this sound familiar?
- Spending countless hours reviewing replays without understanding what issues impact your organization the most or without identifying root causes of issues.
- No Business Impact at scale.
- Unable to Search into any of your data and problems at scale.
- Struggling to fully capture user experiences in replays (missing CSS updates, user actions, etc).
Powerful Features And Capabilities
Quantitative & Qualitative Insights, Smart Alerts and Automated Resolution to Improve UX 24×7.
Real User Replay
Our cutting-edge technology records and lets you replay everything a user sees and does, giving you a comprehensive analysis of the user experience. Don’t waste time sifting through countless videos. Let Germain capture the complete user experience and help you understand the true cost of UX issues at scale first, then replay the few critical videos.
Quickly Solve Real User Issue
Empower your users to speak up and make a difference! With Germain’s user feedback popup, you can give your busy users an easy way to provide valuable insights and feedback in real-time, right when they experience a pain point. Don’t let valuable user feedback go unheard, and better, act on their pain in real-time.
Behavior Insights
Our Flow graphs give you a comprehensive view of user behavior at scale, allowing you to effectively assess and address issues. Take control of the user experience with Germain’s powerful behavior insights.
Workflow Insights
Germain’s Workflow Insights can help you identify and fix inefficiencies in your critical business processes. Our automated analysis compares user actions to what your organization expects, and our internal algorithms identify wasted user time and inefficiencies in a workflow. Define your business operations with KPIs and let Germain’s Workflow Insights take care of the rest. Improve your user experience and streamline your business operations with Germain.
Smart Insights
Identify workflow friction and automatically detect deviations from expected processes. Germain’s advanced technology records user behavior at millisecond precision, revealing user frustration and confusion. Our analysis covers both browser and backend infrastructure levels. You can even create custom algorithms for added automation. Easily search recorded user sessions at scale to identify specific error codes and search session metadata and business data for a complete picture of user behavior.
Effective Alerts
Aren’t you tired of alerts or other SMS that are either hard to understand or with little insights? Germain consist of an alerting mechanism that is preconfigured and based on smart analysis. It also makes it easier to address a reported issue with Call-to-Action embedded in the alert. And the alerting feature is very customizable so you can make it fit to your organization.
Business Impact @ Scale
Why waste time and resources solving minor UX issues when Germain’s Aggregate dashboard can help you identify what has the biggest impact on your business? With Germain, you can assess critical issues at scale and dive into each insight, all the way down to a Session Replay. Don’t let your team watch thousands of User Replays without finding the true source of your UX problems. Choose Germain’s Aggregate dashboard for a comprehensive understanding of your business impact.
GPDR & PCI
With Germain, you can choose to not store any sensitive data. And if it is stored, it’s not searchable. Easy configuration lets you anonymize or not collect sensitive data. GDPR compliance helps you stay on top of data protection and consent requirements. Securely store personal data, automatically delete data when no longer needed, and easily access data protection settings. Trust our tool to keep you compliant and give you peace of mind.
- Learn more about Data Privacy.
- Learn how to make Data Privacy Dynamic
- Learn how to manage Dashboard Visibility per Team.
Powerful Features And Capabilities
Cross-Analyze Quantitative & Qualitative Insights. Automate Resolution & Improve UX 24×7.
Real User Replay
Our cutting-edge technology records and lets you replay everything a user sees and does, giving you a comprehensive analysis of the user experience. Don’t waste time sifting through countless videos. Let Germain capture the complete user experience and help you understand the true cost of UX issues at scale first, then replay the few critical videos. Upgrade to Real User Session Replay and take your UX improvement to the next level.
Solve Real User Feedback, in Real-time
Empower your users to speak up and make a difference! With Germain’s user feedback popup, you can give your busy users an easy way to provide valuable insights and feedback in real-time, right when they experience a pain point. Enable this dynamic feature to gather valuable insights and continuously improve your application and processes. Don’t let valuable user feedback go unheard, and better, act on their pain in real-time — try Germain’s user feedback popup today.
Behavior Insights
Don’t let user confusion, frustration, or lack of progress go unnoticed. Germain’s Real User Replay helps you understand and analyze user behavior in real-time, so you can identify and fix any issues that may arise. Our Funnel and Flow graphs give you a comprehensive view of user behavior at scale, allowing you to effectively assess and address issues. Take control of the user experience with Germain’s powerful behavior insights.
Workflow Insights
Germain’s Workflow Insights can help you identify and fix inefficiencies in your critical business processes. Our automated analysis compares user actions to what your organization expects, and our internal algorithms identify wasted user time and inefficiencies in a workflow. Define your business operations with KPIs and let Germain’s Workflow Insights take care of the rest. Improve your user experience and streamline your business operations with Germain.
Technology Insights
Don’t let subtle technology issues ruin your user experience. Germain’s deep dive technology insights go beyond traditional observability and monitoring tools, delving into the infrastructure and application layers to identify issues down to the line of code. Whether it’s a CSS change, unresponsive UI element, or freezing browser — Germain has you covered. Upgrade your tech insights and improve user experience with Germain.
Smart Insights
Identify workflow friction and automatically detect deviations from expected processes. Germain’s advanced technology records user behavior at millisecond precision, revealing user frustration and confusion. Our analysis covers both browser and backend infrastructure levels. You can even create custom algorithms for added automation. Easily search recorded user sessions at scale to identify specific error codes and search session metadata and business data for a complete picture of user behavior.
Business Impact @ Scale
Why waste time and resources solving minor UX issues when Germain’s Aggregate dashboard can help you identify what has the biggest impact on your business? With Germain, you can assess critical issues at scale and dive into each insight, all the way down to a Session Replay. Don’t let your team watch thousands of User Replays without finding the true source of your UX problems. Choose Germain’s Aggregate dashboard for a comprehensive understanding of your business impact.
Effective Alerts
Aren’t you tired of alerts or other SMS that are either hard to understand or with little insights? Germain consist of an alerting mechanism that is preconfigured and based on smart analysis. It also makes it easier to address a reported issue with Call-to-Action embedded in the alert. And the alerting feature is very customizable so you can make it fit to your organization.
GPDR & PCI
With Germain, you can choose to not store any sensitive data. And if it is stored, it’s not searchable. Easy configuration lets you anonymize or not collect sensitive data. GDPR compliance helps you stay on top of data protection and consent requirements. Securely store personal data, automatically delete data when no longer needed, and easily access data protection settings. Trust our tool to keep you compliant and give you peace of mind.
Learn more on Data Privacy and on Team
The Germain Advantage for Optimal UX
Millisecond precision
Germain UX captures the whole User Experience with millisecond precision
100% searchable
Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, etc.
Quantitative vs Qualitative
Tired of vendors who only partially collect UX data and act like they have it all? Germain’s 100% customer retention since 2014 is no coincidence — we provide a comprehensive approach to collecting quantitative and qualitative insights. Our platform supports multiple technologies, performs smart analysis, and has plenty of storage to capture all of the UX data you need. Don’t let incomplete data hold you back from improving adoption, conversion, and retention.
Germain provides the full story and helps you understand the “why” and “how” behind user behavior.
Germain provides the full story and helps you understand the “why” and “how” behind user behavior.
Very customizable
How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time UX Insights and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc
Exceptional and Unique Support
Our support isn’t only unlimited, it is exceptional and focused on your business needs whether they are improving Adoption, Conversion or Retention or something else. And to get there, we also help your team do the magic with our platform, at no extra cost.
At fraction of your cost
There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies thinking that will solve your problem.
Proven Best Real User Replay
and more - Get Our Technical
Analysis of 14 User Replay Tools
Does your Replay Tool capture the entire User Experience from end-to-end? Are your efforts improving adoption, conversion, and retention? Get our free Technical Analysis and see how your current tool measures up.
Take a fresh approach to UX Improvement
Struggling to improve user experience despite working hard and watching countless videos? It may be time to verify that your User Replay Tool is recording everything a user “sees” and “does.” If your tool is not comprehensive, you may be spending months or even years fixing a range of UX issues without addressing the root causes that impact your business the most.
Germain’s platform goes above and beyond by capturing every millisecond of a user’s experience and gives you a complete understanding of your UX, at scale.
Don’t waste time and resources on partial analysis. Choose Germain’s comprehensive replay tool to increase adoption, conversion, and retention.
Proven Best Real User Replay and more - Get Our Technical Analysis of 14 User Replay Tools
Does your Replay Tool capture the entire User Experience from end-to-end? Are your efforts improving adoption, conversion, and retention? Get our free Technical Analysis and see how your current tool measures up.
Take a fresh approach to UX improvement
Struggling to improve user experience despite working hard and watching countless videos? It may be time to verify that your User Replay Tool is recording everything a user “sees” and “does.” If your tool is not comprehensive, you may be spending months or even years fixing a range of UX issues without addressing the root causes that impact your business the most.
Germain’s Replay Tool goes above and beyond by capturing every millisecond of a user’s experience to give you a complete understanding of your UX.
Don’t waste time and resources on partial analysis. Choose Germain’s comprehensive replay tool to increase adoption, conversion, and retention.