Web Analytics

Web Analytics not quite keeping up? Germain UX can help.

Does this sound familiar?

Irrelevant communications or hard to find resources cause customer confusion or dissatisfaction.
Ineffective product placement, content, and pricing.
Too many broken links, old landing pages
Gaps between site performance and operations.
Too many tools involved and roadblocks with each slowing down Conversion efforts

Powerful Features & Capabilities for Optimal Web Analytics

Real User Video Recording & Replay at Scale

Now you can see exactly what users are doing on your website, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.

Learn more about Germain’s Real User Session Recording and Replay

Real User Feedback

Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience.

Learn more about Germain’s Real User Feedback Popup

Live Chat Insights

Want to know exactly what your web visitors are saying during live chat? Our powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.

CTI integration

Case Study

Early Problem Detection

Detect and resolve problems before they impact your website performance. Our powerful platform offers a range of features, including RPA Bot, Remote Transaction Execution, and Web Services. All this allows you to proactively identify issues.

Learn more about Germain features for selenium, RPA Bot Recorder.

Auto Resolve Inefficient Workflows

Improve your website with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. All actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.

Technology Insights

Germain’s cutting-edge technology proactively detects issues before they impact your website, and quickly pinpoints the source of the problem — from broken links to failing integrations and more. Our automated end-to-end root-cause analysis delves deep into the inner workings of your website, from the user’s desktop or mobile experience all the way down to the infrastructure and integrations.

Learn about Germain’s Web Analytics KPIs

The Germain Advantage

Business Impact @ Scale

It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction.

100% searchable

With Germain, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, and fully understand your day-to-day operations.

Very customizable

How many times have you hit a roadblock with one tool and had to search for another tool? At Germain, we believe that all real-time monitoring, analytics, and automation should be delivered by a single, highly customizable platform. From what data it collects and from where – to how it analyzes the data and what automation it applies – to how it visualizes, alerts, and reports on the data – Germain does all this and more under one amazingly versatile platform.

Smart Insights

Our platform automatically detects deviations from an expected website performance to reveal any frustration and confusion.

Secured

GPDR & PCI. Secure your sensitive data as per GDPR requirements. Any field, any data, or a portion of the User Interface can be hidden or anonymized. Dashboards, Data, and Alerts can all be controlled at the Team and User levels.

Exceptional & unique support

Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.

At fraction of your cost

It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.