Germain UX

Web Analytics

Web Analytics not quite keeping up? Germain UX can help.
Does this sound familiar? 

Web Analytics

Web Analytics not quite keeping up? Germain UX can help.
Does this sound familiar? 

Powerful Features & Capabilities for Optimal Web Analytics

real user video recording
real user feedback

Live Chat Insights

Want to know exactly what your web visitors are saying during live chat? Our powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.
web analytics
web analytics

Auto Resolve Inefficient Workflows

Improve your website with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. All actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
web analytics
web analytics

Powerful Features & Capabilities for Optimal Web Analytics

real user video recording
real user feedback
web analytics

Live Chat Insights

Want to know exactly what your web visitors are saying during live chat? Our powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.
web analytics
web analytics

Auto Resolve Inefficient Workflows

Improve your website with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. All actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
web analytics

Technology Insights

Germain’s cutting-edge technology proactively detects issues before they impact your website, and quickly pinpoints the source of the problem — from broken links to failing integrations and more. Our automated end-to-end root-cause analysis delves deep into the inner workings of your website, from the user’s desktop or mobile experience all the way down to the infrastructure and integrations.

The Germain Advantage

eCommerce

Business Impact @ Scale

It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction. 
eCommerce

100% searchable

With Germain, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, and fully understand your day-to-day operations.
eCommerce

Very customizable

How many times have you hit a roadblock with one tool and had to search for another tool? At Germain, we believe that all real-time monitoring, analytics, and automation should be delivered by a single, highly customizable platform. From what data it collects and from where – to how it analyzes the data and what automation it applies – to how it visualizes, alerts, and reports on the data – Germain does all this and more under one amazingly versatile platform.
smart insights

Smart Insights

Our platform automatically detects deviations from an expected website performance to reveal any frustration and confusion.
eCommerce

Exceptional & unique support

Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.
eCommerce

At fraction of your cost

It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.

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