Germain UX

UI Design & User Experience

Adoption optimization efforts not cutting it? Germain UX can help.

Does this sound familiar?  
UI design & user experience
UI design & user experience

UI Design & User Experience

Adoption optimization efforts not cutting it? Germain UX can help.
Does this sound familiar?  

Powerful Features & Capabilities to Improve User Experience

Real User Recording & Replay

Now you can see exactly what users are doing on your app, as if you were looking over their shoulder, with millisecond precision. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. 

UI design & user experience
UI design & user experience

Real User Feedback

Our Feedback popup enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand in which context that feedback applies. Plus, alerts and automation allow you to quickly address negative feedback, ensuring a positive experience for all users.

UI design & user experience

Flexible Flow Graph And Funnel

Gain a comprehensive understanding of your users’ actions and journeys with Funnel & Flow Graphs. Analyze user behavior and identify any bottlenecks or drop-off points that may be preventing users from completing a desired action. Germain enables you to make informed decisions to improve the user experience at scale. Take control of the user journey with confidence.

Workflow Insights

Automate mining of your workflows and uncover hidden inefficiencies. Get a bird’s eye view of your user experience from a workflow standpoint and identify areas where valuable time is being wasted. These insights are available at scale or at the user video level – giving you the flexibility to dive deep into individual user journeys.

UI design & user experience
UI design & user experience

Smart Insights

UI design & user experience
customer journey

GPDR & PCI

With Germain, you can choose to not store any sensitive data. And if it is stored, it’s not searchable. Easy configuration lets you anonymize or not collect sensitive data. GDPR compliance helps you stay on top of data protection and consent requirements. Securely store personal data, automatically delete data when no longer needed, and easily access data protection settings. Trust our tool to keep you compliant and give you peace of mind.

Powerful Features & Capabilities to Improve User Experience

UI design & user experience

Real User Recording & Replay

Now you can see exactly what users are doing on your app or ecommerce site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.
UI design & user experience

Real User Feedback

Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand in which context that feedback applies. Plus, alerts and automation allow you to quickly address negative feedback, ensuring a positive experience for all users on your eCommerce.
UI design & user experience

Heatmaps

Discover where your audience is truly engaging on your page with heatmap analysis. Get aggregate data on clicks, taps, or mouse movements, and identify the areas of a page that receive the most engagement. Even better, Germain’s unique platform also combines heatmaps with flow graphs and actual user recordings to give you a complete picture of the user journey.
UI design & user experience

Flexible Flow Graph & Funnel

Gain a comprehensive understanding of your users’ actions and journeys with Funnel & Flow Graphs. Analyze user behavior and identify any bottlenecks or drop-off points that may be preventing users from completing a desired action. Germain enables you to make informed decisions to improve the user experience at scale. Take control of the user journey with confidence.
UI design & user experience

Workflow Insights

Streamline your workflow and uncover hidden inefficiencies with Germain’s powerful UX analysis capabilities. Get a bird’s eye view of your user experience from a workflow standpoint and identify areas where valuable time is being wasted. These insights are available at scale or at the user video level – giving you the flexibility to dive deep into individual user journeys.
UI design & user experience
UI design & user experience

Smart Insights

Our platform automatically detects deviations from an expected customer journey and records customer behavior with millisecond precision to reveal any frustration and confusion. Germain analysis covers both the browser and backend infrastructure levels. You can even create custom algorithms for added automation. Search through recorded customer sessions at scale to find specific error codes and unlock session metadata and business data to get comprehensive insight into customer behavior.
customer journey

GPDR & PCI

With Germain, you can choose to not store any sensitive data. And if it is stored, it’s not searchable. Easy configuration lets you anonymize or not collect sensitive data. GDPR compliance helps you stay on top of data protection and consent requirements. Securely store personal data, automatically delete data when no longer needed, and easily access data protection settings. Trust our tool to keep you compliant and give you peace of mind.

The Germain Advantage for Optimal UX

Complete User Replay, with Millisecond precision, 100% Searchable

Discover the power of millisecond precision with Germain UX. Our cutting-edge technology captures every detail of the user experience with unparalleled accuracy, giving you a deeper understanding of your audience and how they interact with your website or application. Say goodbye to guesswork and hello to genuine insights that drive results. 

And Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, etc.

eCommerce

Very customizable

How many times have you hit a roadblock with one tool and had to search for another tool? At Germain, we believe that all real-time monitoring, analytics, and automation should be delivered by a single, highly customizable platform. From what data it collects and from where – to how it analyzes the data and what automation it applies – to how it visualizes, alerts, and reports on the data – Germain does all this and more under one amazingly versatile platform.
UI design & user experience

Quantitative vs Qualitative

Tired of vendors who only partially collect UX data and act like they have it all? Germain provides a comprehensive approach to collecting quantitative and qualitative insights. Our platform supports multiple technologies, performs smart analysis, and has plenty of storage to capture all the UX data you need. Germain provides the full story and helps you understand the “why” and “how” behind user behavior.
eCommerce

At fraction of your current cost

It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.

eCommerce

Exceptional and Unique Support

Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.

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