Adoption optimization efforts not cutting it? Germain UX can help.
Now you can see exactly what users are doing on your app, as if you were looking over their shoulder, with millisecond precision. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement.
Our Feedback popup enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand in which context that feedback applies. Plus, alerts and automation allow you to quickly address negative feedback, ensuring a positive experience for all users.
Automate mining of your workflows and uncover hidden inefficiencies. Get a bird’s eye view of your user experience from a workflow standpoint and identify areas where valuable time is being wasted. These insights are available at scale or at the user video level – giving you the flexibility to dive deep into individual user journeys.
It’s not worth watching countless videos and addressing issues unless you know whether they have a significant impact on your business. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause.
Learn about Germain’s Aggregate Dashboard and Recursive Search into your Data (e.g. identify in seconds, all the users that purchased “Product ABC” or failed checking out their cart)
Our platform automatically detects deviations from an expected customer journey and records customer behavior with millisecond precision to reveal any frustration and confusion. Germain analysis covers both the browser and backend infrastructure levels. You can even create custom algorithms for added automation. Search through recorded customer sessions at scale to find specific error codes and unlock session metadata and business data to get comprehensive insight into customer behavior.
Learn about Germain’s Aggregate Dashboard and Recursive Search into your Data (e.g. identify all the users that saw “Error 123”)
Discover the power of millisecond precision with Germain UX. Our cutting-edge technology captures every detail of the user experience with unparalleled accuracy, giving you a deeper understanding of your audience and how they interact with your website or application. Say goodbye to guesswork and hello to genuine insights that drive results.
And Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, etc.
It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.