UI Design & User Experience
Adoption optimization efforts not cutting it? Germain UX can help.
Does this sound familiar?
- Can’t get quick and accurate qualitative insights.
- Real-time automated insight tool says the UX is great, but users keep dropping-off and complaining.
- The never-ending debate: are users dropping off due to bad design, inefficient processes, or poorly functioning technology?
UI Design & User Experience
Adoption optimization efforts not cutting it? Germain UX can help.
Does this sound familiar?
- Can’t get quick and accurate qualitative insights.
- Real-time automated insight tool says the UX is great, but users keep dropping-off and complaining.
- The never-ending debate: are users dropping off due to bad design, inefficient processes, or poorly functioning technology?
Powerful Features & Capabilities to Improve User Experience
Real User Recording & Replay
Now you can see exactly what users are doing on your app, as if you were looking over their shoulder, with millisecond precision. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement.
Real User Feedback
Our Feedback popup enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand in which context that feedback applies. Plus, alerts and automation allow you to quickly address negative feedback, ensuring a positive experience for all users.
Heatmaps
Discover where your audience is truly engaging on your page with heatmap analysis. Get aggregate data on clicks, taps, or mouse movements, and identify the areas of a page that receive the most engagement. Even better, Germain’s unique platform also combines heatmaps with flow graphs and actual user recordings to give you a complete picture of the user journey.
Flexible Flow Graph And Funnel
Gain a comprehensive understanding of your users’ actions and journeys with Funnel & Flow Graphs. Analyze user behavior and identify any bottlenecks or drop-off points that may be preventing users from completing a desired action. Germain enables you to make informed decisions to improve the user experience at scale. Take control of the user journey with confidence.
Workflow Insights
Automate mining of your workflows and uncover hidden inefficiencies. Get a bird’s eye view of your user experience from a workflow standpoint and identify areas where valuable time is being wasted. These insights are available at scale or at the user video level – giving you the flexibility to dive deep into individual user journeys.
Business Impact @ Scale
It’s not worth watching countless videos and addressing issues unless you know whether they have a significant impact on your business. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause.
Learn about Germain’s Aggregate Dashboard and Recursive Search into your Data (e.g. identify in seconds, all the users that purchased “Product ABC” or failed checking out their cart)
Smart Insights
Our platform automatically detects deviations from an expected customer journey and records customer behavior with millisecond precision to reveal any frustration and confusion. Germain analysis covers both the browser and backend infrastructure levels. You can even create custom algorithms for added automation. Search through recorded customer sessions at scale to find specific error codes and unlock session metadata and business data to get comprehensive insight into customer behavior.
GPDR & PCI
With Germain, you can choose to not store any sensitive data. And if it is stored, it’s not searchable. Easy configuration lets you anonymize or not collect sensitive data. GDPR compliance helps you stay on top of data protection and consent requirements. Securely store personal data, automatically delete data when no longer needed, and easily access data protection settings. Trust our tool to keep you compliant and give you peace of mind.
Learn more on Data Privacy and Team features.
Powerful Features & Capabilities to Improve User Experience
Real User Recording & Replay
Now you can see exactly what users are doing on your app or ecommerce site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.
Real User Feedback
Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand in which context that feedback applies. Plus, alerts and automation allow you to quickly address negative feedback, ensuring a positive experience for all users on your eCommerce.
Heatmaps
Discover where your audience is truly engaging on your page with heatmap analysis. Get aggregate data on clicks, taps, or mouse movements, and identify the areas of a page that receive the most engagement. Even better, Germain’s unique platform also combines heatmaps with flow graphs and actual user recordings to give you a complete picture of the user journey.
Flexible Flow Graph & Funnel
Gain a comprehensive understanding of your users’ actions and journeys with Funnel & Flow Graphs. Analyze user behavior and identify any bottlenecks or drop-off points that may be preventing users from completing a desired action. Germain enables you to make informed decisions to improve the user experience at scale. Take control of the user journey with confidence.
Workflow Insights
Streamline your workflow and uncover hidden inefficiencies with Germain’s powerful UX analysis capabilities. Get a bird’s eye view of your user experience from a workflow standpoint and identify areas where valuable time is being wasted. These insights are available at scale or at the user video level – giving you the flexibility to dive deep into individual user journeys.
Business Impact @ Scale
It’s not worth watching countless videos and addressing issues unless you know whether they have a significant impact on your business. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause.
Learn about Germain’s Aggregate Dashboard and Recursive Search into your Data (e.g. identify all the users that saw “Error 123”)
Smart Insights
Our platform automatically detects deviations from an expected customer journey and records customer behavior with millisecond precision to reveal any frustration and confusion. Germain analysis covers both the browser and backend infrastructure levels. You can even create custom algorithms for added automation. Search through recorded customer sessions at scale to find specific error codes and unlock session metadata and business data to get comprehensive insight into customer behavior.
GPDR & PCI
With Germain, you can choose to not store any sensitive data. And if it is stored, it’s not searchable. Easy configuration lets you anonymize or not collect sensitive data. GDPR compliance helps you stay on top of data protection and consent requirements. Securely store personal data, automatically delete data when no longer needed, and easily access data protection settings. Trust our tool to keep you compliant and give you peace of mind.
Learn more on Data Privacy and Team features.
The Germain Advantage for Optimal UX
Complete User Replay, with Millisecond precision, 100% Searchable
Discover the power of millisecond precision with Germain UX. Our cutting-edge technology captures every detail of the user experience with unparalleled accuracy, giving you a deeper understanding of your audience and how they interact with your website or application. Say goodbye to guesswork and hello to genuine insights that drive results.
And Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, etc.
Very customizable
How many times have you hit a roadblock with one tool and had to search for another tool? At Germain, we believe that all real-time monitoring, analytics, and automation should be delivered by a single, highly customizable platform. From what data it collects and from where – to how it analyzes the data and what automation it applies – to how it visualizes, alerts, and reports on the data – Germain does all this and more under one amazingly versatile platform.
Quantitative vs Qualitative
Tired of vendors who only partially collect UX data and act like they have it all? Germain provides a comprehensive approach to collecting quantitative and qualitative insights. Our platform supports multiple technologies, performs smart analysis, and has plenty of storage to capture all the UX data you need. Germain provides the full story and helps you understand the “why” and “how” behind user behavior.
At fraction of your current cost
It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.
Exceptional and Unique Support
Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.