Germain UX

Business Process Insights

Business Process analytics and optimization efforts not paying off? Germain UX can help.

Does this sound familiar?

Business Process Insights

Business Process analytics and optimization efforts not paying off? Germain UX can help.
Does this sound familiar?

Powerful Features & Capabilities to Improve Business Operations

business process insights
business process insights

Multi-Channel Interaction Insights

An effective checkout process is just the beginning when it comes to delivering an excellent customer experience. Our cross-channel real-time analysis and insights give you complete business process insights. And we highlight where processes may fall through the cracks. Germain helps you provide customers with a seamless and consistent experience across all channels and create new business opportunities.
business process insights
business process insights

Real Feedback

Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alert and automation allow you to quickly address negative feedback, ensuring a positive experience for all users.
business process insights
backend operation insights

Back-end Operation Insights

Looking to improve your organization’s conversion and retention rates? Our Business Process Insight component allows you to monitor end-to-end workflow, from your call center to your fulfillment center, across stacks, and beyond. Identify any areas of friction that may be causing drop-offs or delays. Germain ensures that your customer-facing and back-end ops are running smoothly and effectively for optimal results.

Auto Resolve Inefficient Workflows

Improve your business process with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. But don’t worry – all actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
customer journey
web analytics
business process insights

Powerful Features & Capabilities to Improve Business Operations

business process insights
business process insights

Multi-Channel Interaction Insights

An effective checkout process is just the beginning when it comes to delivering an excellent customer experience. Our cross-channel real-time analysis and insights give you complete business process insights. And we highlight where processes may fall through the cracks.Germain helps you provide customers with a seamless and consistent experience across all channels and create new business opportunities.
business process insights
business process insights

Real Feedback

Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alert and automation allow you to quickly address negative feedback, ensuring a positive experience for all users.
business process insights
backend operation insights

Back-end Operation Insights

Looking to improve your organization’s conversion and retention rates? Our Business Process Insight component allows you to monitor end-to-end workflow, from your call center to your fulfillment center, across stacks, and beyond. Identify any areas of friction that may be causing drop-offs or delays. Germain ensures that your customer-facing and back-end ops are running smoothly and effectively for optimal results.
web analytics

Auto Resolve Inefficient Workflows

Improve your business process with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. But don’t worry – all actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
web analytics
business process insights

The Germain Advantage

eCommerce

Business Impact @ Scale

It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction.
smart insights

Smart Insights

Our platform automatically detects deviations from an expected business process to reveal any frustration and confusion.
eCommerce

Very customizable

How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc

eCommerce

100% searchable

With Germain, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, and fully understand your day-to-day operations.
eCommerce

Exceptional &unlimited support (included)

Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.
eCommerce

At fraction of the cost

It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.

This Website uses Cookies - We use cookies to personalise content and ads, to provide social media features and to analyse our traffic.