Business Process Insights
Business Process analytics and optimization efforts not paying off? Germain UX can help.
Does this sound familiar?
- Employees spend hours doing things that should only take minutes.
- A sales opportunity fell off the chart due to a process that was handled poorly.
- Too many tools involved in Process Mining and too many roadblocks prevent you from getting the right insights.
Business Process Insights
Business Process analytics and optimization efforts not paying off? Germain UX can help.
Does this sound familiar?
- Employees spend hours doing things that should only take minutes.
- A sales opportunity fell off the chart due to a process mistake that was handled poorly.
- Too many tools involved in Process Mining and too many roadblocks prevent you from getting the right insights.
Powerful Features & Capabilities to Improve Business Operations
Employee Productivity Insights
Tired of struggling to identify and address inefficiencies within your team? Germain’s Business Process Insights are here to help. Easily identify and analyze employee inefficiencies at scale. Dive deep into the specifics with powerful qualitative and quantitative insights, including the ability to replay an employee’s work session as if you were right there with them.
Learn more about Germain’s Workflow/Business Process , Document Audit and understand causes of user inefficiencies
Multi-Channel Interaction Insights
An effective checkout process is just the beginning when it comes to delivering an excellent customer experience. Our cross-channel real-time analysis and insights give you complete business process insights. And we highlight where processes may fall through the cracks. Germain helps you provide customers with a seamless and consistent experience across all channels and create new business opportunities.
Online Behavior and Chat
Our cutting-edge technology records everything about the Customer’s Business Process insights including what a customer sees and does, giving you a comprehensive analysis of the customer experience. Don’t waste time sifting through countless videos. Let Germain capture the complete customer experience and help you understand the true cost of UX issues at scale. Upgrade to Real User Session Replay and take your UX improvement to the next level.
Learn more about Germain’s Real User Session Recording and Replay
Real Feedback
Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alert and automation allow you to quickly address negative feedback, ensuring a positive experience for all users.
Phone Conversation Analysis
Unlock the full potential of your CTI technology with Germain. Our integration offers real-time insights on the interactions between clients and sales or service representatives, helping you optimize performance and drive results.
Back-end Operation Insights
Looking to improve your organization’s conversion and retention rates? Our Business Process Insight component allows you to monitor end-to-end workflow, from your call center to your fulfillment center, across stacks, and beyond. Identify any areas of friction that may be causing drop-offs or delays. Germain ensures that your customer-facing and back-end ops are running smoothly and effectively for optimal results.
Auto Resolve Inefficient Workflows
Improve your business process with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. But don’t worry – all actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
Early Problem Detection
Detect and resolve problems before they impact your business. Our powerful platform offers a range of features, including RPA Bot, Remote Transaction Execution, and Web Services. All this allows you to proactively identify business process issues Germain’s advanced technology gives you the tools you need to stay ahead of problems and keep your business running smoothly.
Learn about Germain features for Selenium, RPA Bot Recorder, Smart Insights and other automation features.
GPDR & PCI
Germain allows you to easily configure whether or not to store sensitive data, and if it is stored, it is not searchable. Our tool helps you meet GDPR compliance requirements by allowing you to securely store personal data, automatically delete data when it is no longer needed, and easily access data protection settings. Choose Germain for peace of mind and confidence in staying on top of data protection and consent obligations.
- Learn more about Data Privacy.
- Learn how to make Data Privacy Dynamic
- Learn how to manage Dashboard Visibility per Team.
Powerful Features & Capabilities to Improve Business Operations
Employee Productivity Insights
Tired of struggling to identify and address inefficiencies within your team? Germain’s Business Process Insights are here to help.Easily identify and analyze employee inefficiencies at scale. Dive deep into the specifics with powerful qualitative and quantitative insights, including the ability to replay an employee’s work session as if you were right there with them.
Learn more about Germain’s Workflow/Business Process, Document Audit, and Real User Recording & Replay.
Multi-Channel Interaction Insights
An effective checkout process is just the beginning when it comes to delivering an excellent customer experience. Our cross-channel real-time analysis and insights give you complete business process insights. And we highlight where processes may fall through the cracks.Germain helps you provide customers with a seamless and consistent experience across all channels and create new business opportunities.
Online Behavior and Chat
Our cutting-edge technology records everything about the Customer’s Business Process including what a customer sees and does, giving you a comprehensive analysis of the customer experience. Don’t waste time sifting through countless videos. Let Germain capture the complete customer experience and help you understand the true cost of UX issues at scale. Upgrade to Real User Session Replay and take your UX improvement to the next level.
Learn more about Germain’s Real User Session Recording and Replay
Real Feedback
Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alert and automation allow you to quickly address negative feedback, ensuring a positive experience for all users.
Phone Conversation Analysis
Unlock the full potential of your CTI technology with Germain. Our integration offers real-time insights on the interactions between clients and sales or service representatives, helping you optimize performance and drive results.
Back-end Operation Insights
Looking to improve your organization’s conversion and retention rates? Our Business Process Insight component allows you to monitor end-to-end workflow, from your call center to your fulfillment center, across stacks, and beyond. Identify any areas of friction that may be causing drop-offs or delays. Germain ensures that your customer-facing and back-end ops are running smoothly and effectively for optimal results.
Auto Resolve Inefficient Workflows
Improve your business process with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. But don’t worry – all actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
Early Problem Detection
Detect and resolve problems before they impact your business. Our powerful platform offers a range of features, including RPA Bot, Remote Transaction Execution, and Web Services. All this allows you to proactively identify business process issues Germain’s advanced technology gives you the tools you need to stay ahead of problems and keep your business running smoothly.
GPDR & PCI
Germain allows you to easily configure whether or not to store sensitive data, and if it is stored, it is not searchable. Our tool helps you meet GDPR compliance requirements by allowing you to securely store personal data, automatically delete data when it is no longer needed, and easily access data protection settings. Choose Germain for peace of mind and confidence in staying on top of data protection and consent obligations.
Learn more aboutData Privacy and Teamfeatures.
The Germain Advantage
Business Impact @ Scale
It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction.
Smart Insights
Our platform automatically detects deviations from an expected business process to reveal any frustration and confusion.
Very customizable
How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc
100% searchable
With Germain, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, and fully understand your day-to-day operations.
Exceptional &unlimited support (included)
Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.
At fraction of the cost
It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.