Germain UX

Business Process Insights

Business Process analytics and optimization efforts not paying off? Germain UX can help.
Does this sound familiar?

Powerful Features & Capabilities to Improve Business Operations

business process insights

Multi-Channel Interaction Insights

An effective checkout process is just the beginning when it comes to delivering an excellent customer experience. Our cross-channel real-time analysis and insights give you complete business process insights. And we highlight where processes may fall through the cracks. Germain helps you provide customers with a seamless and consistent experience across all channels and create new business opportunities.

Auto Improve Inefficient Workflows

Improve your business process with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. But don’t worry – all actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
business process insights

The Germain Advantage


Business Impact @ Scale

It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction.

Very customizable

How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc


Exceptional &unlimited support (included)

Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.

At fraction of the cost

It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.

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