Business Process Insights.
Business Process analytics and optimization efforts not paying off? Germain UX can help.
Does this sound familiar?
- Users spend hours doing things that should only take minutes.
- A sales opportunity fell off the chart due to a process that was handled poorly.
- Too many tools involved in Process Mining and too many roadblocks prevent you from getting the right insights.
Powerful Features & Capabilities to Improve Business Operations.
Find inefficiencies at scale.
Tired of struggling to identify and address inefficiencies within your team? Germain’s Business Process Insights are here to help. Easily identify and analyze workflow inefficiencies at scale. Dive deep into the specifics with powerful qualitative and quantitative insights, including the ability to replay an employee’s work session as if you were right there with them.
Learn how to identify wasted time to understand which portion of a workflow to optimize.
Understand data updates.
An effective checkout process is just the beginning when it comes to delivering an excellent customer experience. Our user input real-time analysis give you complete business process insights.
Learn more about Germain’s Document Audit feature to find what updates a user made.
Dive into inefficiencies to best understand why they occur.
Once you understand which portion of a workflow impacts your organization the most, Germain UX’s RCA dashboard helps you break it down and then you can replay that inefficiency with millisecond precision. These capabilities are often crucial for gaining a clear understanding of an issue, identifying what is missing, and determining areas for optimization.
Learn more about Germain’s RCA dashboard for Process Time Breakdown and Process Insights on Session Replay.
The Germain Advantage.
Very customizable.
How often does your organization encounter roadblocks with a tool and then search for another one? At Germain, we believe that all real-time monitoring, analytics, and automation should be delivered by a single platform. This begins with having a platform that is highly customizable, from the data it collects to how it analyzes, automates, visualizes, alerts, and reports. More than just features, our 91% customer retention rate is a testament to this belief.
Secured.
Secure your sensitive data as per GDPR requirements. A field or a portion of the User Interface can be hidden or anonymized. Dashboards, Data, and Alerts can all be controlled at the Team and User levels.
Learn more about Data Privacy, Dynamic Security Control and Visibility setting per Team.
At fraction of the cost.
It’s time to reduce operating costs and improve efficiency with Germain’s top-rated real-time monitoring, analytics, and automation platform. Our non-financed organization can offer you a comprehensive customer journey solution at a fraction of the cost. Don’t waste money on overpriced technologies – choose Germain and get the same benefits at a much more affordable price.
Exceptional support.
Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.
Don’t believe us? Just try it!