User interface design or technology issues may contribute to poor user experience. Germain UX identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc).
Ineffective Business Operations
Lack of training, poor organization, attrition (…) may contribute to ineffective business operations. Germain UX identifies main gaps and their root-cause, in real-time and 24×7.
Overloaded call center, lack of expertise, hard to find information on a website (…) may all contribute to low prospect conversion rate. Germain UX helps identify actionable insights.
Ineffective product or service, lack of support, hard-to-find online material…may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights around that, 24×7 and in real-time.
Germain solution allows you to:
Proactively find insights, be alerted and apply solutions to improve User Experience, real-time, 24×7.
No CC, 5 Minutes Setup
All-in-one Alert, Insights and Automation Platform
Customizable to ever-changing needs
All-in-one Alert, Insights and Automation Platform Customizable to ever-changing needs
User Replays missing parts of the User Experience (missing CSS updates, user actions, etc).
Having to watch thousands of User Replays without knowing what causes the most trouble.
No Business Impact at scale.
No Actionable Insights.
Germain UX records the whole
User Experience with
Automatically identifies Critical Insights.
Captures User Feedback in real-time.
Provides Business Impact at scale.
Enables 100% searchable Metadata and Business Data.
Secures Sensitive Data as per GDPR requirements (e.g. data exclusion, anonymization, etc).
Request our Technical Analysis of 14 User Replay Tools
Understand why many Replay Tools don’t capture the whole User Experience i.e. your organization may be spending significant time solving UX issues, yet all that effort isn’t significantly improving Adoption, Conversion or Retention!