GERMAIN UX
Best Real-time Digital Experience Platform to Improve User Experience.
- Detects and analyzes any friction affecting the user or process journey.
- Reveals top drop-off causes and reasons.
- Identifies where users spend valuable time.
- Captures and explains user feedback.
- Observes and acts on frictions.
- At a fraction of your current cost – guaranteed.
2-min demo/video by one of our founders
Clients have increased conversions by up to 511% in just one month or reduced negative business impact by up to 90% in a single day!
Poor Adoption.
Poor UI design, complex processes, or tech issues can hinder adoption. Germain UX identifies frictions and explains their causes in real-time, 24/7.
Productivity Loss.
Inter-application processes and unclear pages can reduce productivity. Germain UX’s millisecond-level recording and analysis of business operations pinpoint, in real-time and 24/7, where employees or consumers spend 10 minutes on tasks expected to take only 2 minutes.
Low Conversion.
Difficulty finding products, complex sales processes, poor support, and inaccurate AI guidance can all lower conversion rates. Germain UX provides actionable insights to accelerate sales.
High Churn.
Low customer satisfaction, ineffective products or services, lack of support, and failure to listen to clients can all lead to poor customer experience and attrition. Germain UX uncovers actionable insights without needing direct user feedback, helping your company stand out as best in class.
GermainUX streamlines and automates deep insights and critical transactions, customized to meet your organization's unique needs.
- Best session replay.
- Friction diagnosis: In-depth.
- Process mining: Actionable.
- Survey: Real-time.
- Observability: End-to-end.
- Customizable platform: Alerts, automation, dashboards, data models, KPIs, reports, RPA bots, SLAs, etc.
- Security and privacy: Proven.
- Powered by GenAI.
- Deployment options: On-premise or cloud.
And we go above and beyond for our clients, achieving a 91% customer retention rate since our 2014 go-to-market launch!
GERMAIN UX
Try Germain UX, and we will help you during that process to ensure you quickly start solving issues the very first day! no commitment, no fee, upon review and approval only.
Fast setup and top issues being identified on the first day.
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Awards:
“We chose Germain for its customizability and the out-of-the-box insights and automation it provides”
“Thanks for being such a good partner. Germain has really really helped my organization and by extension the operations of our CX program.”
“We have saved so much time and effort using Germain, i don’t even know where to start!”
“Their real user replay found insights that others didn’t!”
“Quickly helped us identify workflow inefficiencies we had no idea about. Very, very impressed..”
“a true customizable alerting, insights and automation platform, and their support goes much further than most!”
Our platform & support at a -very- fraction of your current cost – guaranteed.