GERMAIN UX

Deepest Insights to Improve User Experience, real-time, 24×7

2-min demo/video by one of our founders

91% customer retention since 2014

These amazing clients are available for a call to share their experience

What Customers are saying about Germain UX

“We chose Germain for its customizability and the out-of-the-box insights and automation it provides”

John C.Director IT Development, Telecommunications

“Thanks for being such a good partner. Germain has really really helped my organization and by extension the operations of our CX program.”

Robert M.Director Marketing and Customer Loyalty, Oil & Gas

“We have saved so much time and effort using Germain, i don’t even know where to start!”

Mike T.Manager IT Operations, Consumer Goods

“Their real user replay found insights that others didn’t!”

Lloyd Q.Software Engineer, Insurance

“Quickly helped us identify workflow inefficiencies we had no idea about. Very, very impressed..”

Beth B.Director Business Operations, Finance

“a true customizable alerting, insights and automation platform, and their support goes much further than most!”

Jim M.VP of Engineering, Healthcare

Loss of business due to lack of insights or slow action

Poor Adoption

Bad UI design, complex process or technology issues may contribute to poor adoption. Germain UX identifies frictions and helps understand why they occur, in real-time, 24×7.

Productivity Loss

Poor onboarding, poor content, and bad processes may contribute to ineffective processes. Germain UX’s millisecond recording and mining capabilities of business operations identify, in real-time and 24×7, where employees or consumers spend 10 minutes doing something you would expect them to do in 2 minutes.

Low Conversion

Ineffective sales, lack of qualitative information on a prospect, poor AI guidance may all contribute to a low conversion rate. Germain UX helps identify actionable insights to accelerate sales.

High Churn

Incomplete knowledge of the customer experience, ineffective product or service, lack of support, may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights within the entire customer journey, 24×7 and in real-time.