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GERMAIN UX
Top Rated Insights, Alerts, & Automation Platform to Improve User Experience, real-time, 24x7
1) Smart Insights to improve User Experience 2) Best User Replay 3) Flexible Alerts & Automation 4) Any Stack 5) Very Customizable 6) All-hands-on-deck support 7) At a fraction of the cost – guaranteed (starting at $8/month).
100% customer retention since 2014
These amazing clients are available for a call to share their experience
What Customers are saying about Germain UX
“Thanks for being such a good partner. Germain has really really helped my organization and by extension the operations of our CX program.”
Robert M.
Director Marketing and Customer Loyalty, Oil & Gas
Lloyd Q.
Software Engineer, Insurance
“I am learning much more about Germain and WOW. These are a great tools. Very, very impressed..”
Beth B.
Director Business Operations, Finance
Jim M.
VP of Engineering, Healthcare
Anne P.
Lead DevOps, Airline/Aviation
“We have saved so much time and effort using Germain UX.”
Mike T.
Manager IT Operations, Consumer Goods
John C.
Director IT Development, Telecommunications
Poor Adoption
User interface design or technology issues may contribute to poor user experience. Germain UX identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc).
Ineffective Business Operations
Lack of training, poor organization, attrition (…) may contribute to ineffective business operations. Germain UX identifies main gaps and their root-cause, in real-time and 24×7.
Low Conversion
Overloaded call center, lack of expertise, hard to find information on a website (…) may all contribute to low prospect conversion rate. Germain UX helps identify actionable insights.
High Churn
Ineffective product or service, lack of support, hard-to-find online material…may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights around that, 24×7 and in real-time.
Germain solution allows you to:
GERMAIN UX
Proactively find insights, be alerted and apply solutions to improve User Experience, real-time, 24x7.
No CC, 5 Minutes Setup
Real User Recording and Replay, Real-time, 24x7
Big effort optimizing UX? No stellar results?
Does this sound familiar?
● User Replays missing parts of the User Experience (missing CSS updates, user actions, etc).
● Having to watch thousands of User Replays without knowing what causes the most trouble.
● No Business Impact at scale.
● No Actionable Insights.
Germain UX records the whole User Experience with millisecond precision:
● Automatically identifies Critical Insights.
● Captures User Feedback in real-time.
● Provides Business Impact at scale.
● Enables 100% searchable Metadata and Business Data.
● Secures Sensitive Data as per GDPR requirements (e.g. data exclusion, anonymization, etc).
Request our Technical Analysis of 14 User Replay Tools
Understand why many Replay Tools don't capture the whole User Experience i.e. your organization may be spending significant time solving UX issues, yet all that effort isn't significantly improving Adoption, Conversion or Retention!
All-in-one Alert, Insights and Automation Platform Customizable to ever-changing needs
And other features required to effectively improve User Experience:
● Proactive Issue Detection and Alert.
● User Feedback captured in real-time.
● Workflow Insight.
● Technology Insight.
● Automatic Resolution.
● Customizable Analytics and Automation Platform to always best fit your needs as your organization scales.
Our Awards & Reviews
#1 in "Leaders 2022" on GetApp
and many more:
