GERMAIN UX

Top Rated Insights, Alerts, & Automation Platform to Improve User Experience, real-time, 24×7

Automated Friction Analysis at Behavior, Workflow and Technology-levels.
Best User Session Monitoring & Replay (out of 14 others)
Real User Feedback (for NPS)
Customer Journey (Across Channels/Data Sources)
Very Customizable (Alerting, Analytics, Automation, Dashboards, KPI, Reporting, RPA Bots, SLA,...and Data Model!)
Support focused on your Business Growth.
At a fraction of your current cost - guaranteed .

2-min demo by one of our founders

91% customer retention since 2014

These amazing clients are available for a call to share their experience

What Customers are saying about Germain UX

“We chose Germain for its customizability and the out-of-the-box insights and automation it provides”

John C.Director IT Development, Telecommunications

“Thanks for being such a good partner. Germain has really really helped my organization and by extension the operations of our CX program.”

Robert M.Director Marketing and Customer Loyalty, Oil & Gas

“We have saved so much time and effort using Germain, i don’t even know where to start!”

Mike T.Manager IT Operations, Consumer Goods

“Their real user replay found insights that others didn’t!”

Lloyd Q.Software Engineer, Insurance

“Quickly helped us identify workflow inefficiencies we had no idea about. Very, very impressed..”

Beth B.Director Business Operations, Finance

“a true customizable alerting, insights and automation platform, and their support goes much further than most!”

Jim M.VP of Engineering, Healthcare

Loss of business due to poor User Experience.

Poor Adoption

User interface design or technology issues may contribute to poor user experience. Germain UX identifies use cases and root-cause of issues down to the user click and scenario and technology (network request, code, sql, etc).

Ineffective Business Operations

Lack of training, poor organization, attrition (…) may contribute to ineffective business operations. Germain UX identifies main gaps and their root-cause, in real-time and 24×7.

Low Conversion

Overloaded call center, lack of expertise, hard to find information on a website (…) may all contribute to low prospect conversion rate. Germain UX helps identify actionable insights.

High Churn

Ineffective product or service, lack of support, hard-to-find online material…may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights around that, 24×7 and in real-time.

Germain solution allows you to:

GERMAIN UX

Automatically Identifies & Analyzes Any Frictions to a User Journey or Workflow | Allows Users to provide their Feedback (NPS) | Alerts about Critical Events | Automates Resolution | Real-time, 24×7.

No CC, 5 Minutes Setup