GERMAIN UX
Real-time Digital Experience Platform to Diagnose & Improve Adoption & Conversion of CRM, eCommerce, ERP, etc.
- Detects & analyzes -any- frictions (Technology, process or user experience-levels).
- Discovers what causes users to drop off and why.
- Finds where users spend precious time.
- Identifies visitors' interests.
- Collects & explains user feedback (NPS).
- Proactively detects and resolves or avoids issues.
- Plus, our expert help is included.
- At a fraction of your current cost – guaranteed.
2-min demo/video by one of our founders
91% customer retention since our 2014 launch, 100% bootstrapped since 2006, 10x more benefits, 10x cheaper.
Poor Adoption.
Bad UI design, complex process or technology issues may contribute to poor adoption. Germain UX identifies frictions and helps understand why they occur, in real-time, 24×7.
Productivity Loss.
Poor onboarding, poor content, and bad processes may contribute to ineffective processes. Germain UX’s millisecond recording and mining capabilities of business operations identify, in real-time and 24×7, where employees or consumers spend 10 minutes doing something you would expect them to do in 2 minutes.
Low Conversion.
Ineffective sales, lack of qualitative information on a prospect, poor AI guidance may all contribute to a low conversion rate. Germain UX helps identify actionable insights to accelerate sales.
High Churn.
Incomplete knowledge of the customer experience, ineffective product or service, lack of support, may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights within the entire customer journey, 24×7 and in real-time.
Customers that have -significantly- tried other solutions will love this!
GERMAIN UX
Try Germain UX, and we will help you during that process to ensure you quickly start solving issues in just a few days! no commitment, no fee …upon review and approval only.
Fast setup and top issues being identified on the first day.
GenAI is as awesome as its dataset?!
- Pixel-perfect session replay to find all user frictions, fully searchable at scale!
- Complete process mining, across channels.
- Technology issue deep-dive.
- Business impact at scale!
- Super customizable (Actions, alerts, dashboards, data models, insights, integrations, kpis, reports, rpa bots, slas, etc).
- On-premise or cloud.
Our Awards And Reviews:
“We chose Germain for its customizability and the out-of-the-box insights and automation it provides”
“Thanks for being such a good partner. Germain has really really helped my organization and by extension the operations of our CX program.”
“We have saved so much time and effort using Germain, i don’t even know where to start!”
“Their real user replay found insights that others didn’t!”
“Quickly helped us identify workflow inefficiencies we had no idea about. Very, very impressed..”
“a true customizable alerting, insights and automation platform, and their support goes much further than most!”
Our platform & support at a -very- fraction of your current cost – guaranteed.