Germain UX

9 Strategies for Improving Retention for Businesses

Did you know that customer retention has a much higher revenue impact than acquisition? According to the Harvard Business Review, research shows that increasing retention rates by 5% increases profits by 25-95%. It also reports that it’s 5 to 25 times more expensive to acquire a new customer than it is to retain an existing […]

This Website uses Cookies - We use cookies to personalise content and ads, to provide social media features and to analyse our traffic.