Deep Insights and automation For Oracle Siebel CRM.

Improve UX for Oracle Siebel CRM, 24×7.

Transform your Oracle Siebel CRM experience with Germain! Our platform leverages automation and real-time analytics to provide continuous insights and resolution. Improve operations and adoption.

Increase adoption and Productivity in real-time.

Supercharge your Oracle Siebel CRM Experience with Germain.

Watch Oracle Siebel CRM Users and understand why frictions occur, in real-time!

Experience Germain’s Oracle Siebel CRM User Monitoring and Replay’s unparalleled power to capture every Oracle Siebel CRM User action — it’s as if you were watching over your user’s shoulder. Advanced Session Replay allows you to watch any recorded session at any time, giving you the insights, you need to optimize user experience and drive business success. Flexible data retention options enable you to customize your recording duration to meet your specific needs.

Learn about Germain UX’s Session Replay for Oracle Siebel CRM.

Dive into User Behaviors.

Is your Oracle Siebel CRM application causing confusion and frustration for your users? Germain has you covered. Our advanced platform captures real-time frictions and other issues, flagging them on user session replays for easy identification and resolution. Plus, our Funnel and Flow graph helps you identify drop offs and inefficiencies at scale. Gain the insights you need to improve the user experience and drive success.

Learn about Germain UX’s user and process flow.

Solve User Feedback In Real-Time (for NPS).

Empower your Oracle Siebel CRM users to speak up and make a difference! With Germain’s user feedback popup, you can give your busy users an easy way to provide valuable insights and feedback in real-time, right when they experience a pain point. Enable this dynamic feature to gather valuable insights and continuously improve your Siebel CRM application and processes. Don’t let valuable user feedback go unheard, and better, act on their pain in real-time — try Germain’s user feedback popup today.

Learn more about our real-time Feedback Popup (for NPS) and how easy it is to understand why user complains.

Find inefficiency in Business Processes.

With Germain, you can identify when users and/or business processes aren’t as effective as you would hope, such as spending 10 minutes on a task rather than 2 minutes or leaving out important details on a case. Track wasted time in your operations by defining business operations that align with how you expect Oracle Siebel CRM users and workflows to operate, both in Oracle Siebel CRM and across stacks.

Learn how to find User or Process Overruns.

Identify root-cause of Errors in Oracle Siebel CRM.

Germain can identify issues caused by faulty technology, down to the line of code. Whether it’s in eScript or Object Manager, Germain can help you troubleshoot and fix the problem. And with preconfigured KPIs for a range of tech elements — including Siebel FDR, CTI, integrations, capacity, usage, uptime, metadata, and transactions — you have all the tools you need to optimize your tech and enhance the UX.

Learn more about preconfigured KPIs for Oracle Siebel CRM.

Spot outliers in Siebel CRM.

Germain’s advanced analytic system digests data in real-time and identifies trends that deviate from what is considered acceptable. With Germain’s Smart Insights, you have the insights you need to make data-driven decisions to keep your business running smoothly.

Learn more about Outlier detection features.

Quickly manage rPA bot at scale

Can’t keep up with recording, deploying, making sure it works RPA Bot script? Germain has a solution for this issue. Many of our clients replaced their home built solution with Germain to get their automation and other proactive detection to the next level and scale.

Learn how to quickly record a synthetic scenario and how to manage them at scale.

self-Resolve issues.

When it’s reasonable, possible, and safe to do so, Germain can handle resolution automatically. Plus, our automation capabilities can be used for proactive issue detection as well. To get started, simply identify the most critical aspects of your business and work from there. With Germain, you’ll have the tools you need to improve the UX of your organization as a whole.

Learn how to create automation for self-resolution and more.

send alert with actionable details.

Aren’t you tired of alerts or other SMS that are either hard to understand or with little insights? Germain consist of an alerting mechanism that is preconfigured and based on smart analysis. It also makes it easier to address a reported issue with Call-to-Action embedded in the alert. And the alerting feature is very customizable so you can make it fit to your organization.

Learn how to create alerts and automated reports.

The Germain Advantage for Oracle Siebel CRM.

Easily Secured.

Secures Sensitive Data as per GDPR requirements. A field or a portion of the User Interface can be hidden or anonymized. Dashboards, Data and Alerts are controlled at the Team and User levels.

Learn more about Data Privacy, Dynamic Security Control and Visibility setting per Team.

Very customizable.

How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc

Exceptional Support.

Our support isn’t only unlimited, it is exceptional and focused on your business needs whether they are improving Adoption, Conversion or Retention or something else. And to get there, we also help your team do the magic with our platform, at no extra cost.

Don’t believe us? Just try our platform & us, for 60 days!

At fraction of the cost.

There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies to solve every problem.

Real User, Process and Technology Monitoring for your Oracle Siebel CRM implementation.

Learn more about Germain’ Real User, Process and Technology Insights for Oracle Siebel CRM, 24×7 in real-time.