Airlines.

In the fiercely competitive airline industry, survival hinges on a delicate balance between cost

control and cultivating unwavering customer loyalty. With thin profit margins, carriers need to

optimize operational efficiency while prioritizing exceptional service to forge lasting

connections with passengers. The synergy between economy and experience propels

success.

Monitoring user experience, processes, and technology performance is integral to ensuring

the smooth functioning of an airline, enhancing customer satisfaction, and maintaining a

competitive edge in the aviation industry.

Germain UX can help airlines become more efficient, save costs by identifying answers to critical questions, such as:

Causes of churn (e.g. poor services, high price, non-optimal route, etc).
Why did the client not purchase the ticket?
What are the routes clients drop off instead of buying a ticket?
What are clients’ journeys interacting with your organisation and where are the biggest frictions? online chat? at the airport? on the plane?

Try Germain UX, no fee, no commitment!