Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with Germain UX.
Bank solves its monitoring problems
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Financial Services Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client call got transferred?
As to the prospects that visited your online banking, what did they do and look out for?
How many Claims and Payments failed due to technical issues and why?
Manufacturing
Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with Germain UX
Manufacturing organizations shares its success
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Manufacturing Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client or provider call got transferred?
What did prospects do on your web portal?
Any Claim being slowed down due to technical issues and why?
How many Orders are late due to User or Internal Processes inefficiency and why?
Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with Germain UX.
Bank solves its monitoring problems
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Financial Services Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client call got transferred?
As to the prospects that visited your online banking, what did they do and look out for?
How many Claims and Payments failed due to technical issues and why?
Manufacturing
Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with Germain UX
Manufacturing organizations shares its success
User Monitoring and Behavior Analysis.
User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
Manufacturing Process Monitoring and Insights.
Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
How many times did a client or provider call got transferred?
What did prospects do on your web portal?
Any Claim being slowed down due to technical issues and why?
How many Orders are late due to User or Internal Processes inefficiency and why?