Case Studies
Germain UX Features
Airline
E-Commerce
Finance
Healthcare
Insurance
Manufacturing
Telco
Transportation
Airline
Airline Services
Monitor User Experience, Processes (Customer loyalty, ticket, refund, etc)and Technology performance with Germain UX.
E-Commerce
E-Commerce
Monitor User Experience, Processes (Chats, claim, order, paymentprocessing, etc) and Technology with Germain UX.
Finance
Financial Services
Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with Germain UX.Healthcare
Healthcare
Monitor apps (radiology, patient tracking, claim, etc), workflow, patientand user support with Germain UX
Insurance
Insurance
Monitor User Experience, Processes (Claims, coverages, subscriptions,etc) and Technology with Germain UX.
Manufacturing
Manufacturing
Manufacturing Monitor apps (eCommerce, order fulfillment, part locator, claim, credit and payment processing, etc), business process/workflow, customer and user support with Germain UXTelco
Telecommunication
Monitor apps (mobile, eCommerce, claim and payment processing, etc), business process,client and user support with Germain UX.
Transportation
Transportation
Monitor apps (mobile, eCommerce, claim and payment processing, etc), business process,client and user support with Germain UX.
24×7, in real-time, get deep insights and be alerted when critical event occurs.
- User Monitoring and Behavior Analysis.
- User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
- Airline Process Monitoring and Insights.
- Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- Churn causes (e.g. bad services, high price, non-optimal route, etc)
- Why did client not purchase your ticket?
- What are the biggest routes clients drop off instead of buying a ticket?
- What are clients’ journey interacting with your organization and where are the biggest frictions? online chat? at the airport? on the plane?
24×7, in real-time, get deep insights and be alerted when critical event occurs.
- User Monitoring and Behavior Analysis.
- User Session Reconstruct and Replay (i.e. watching a recorded video of the prospect, customer or internal user’s browser).
- Airline Process Monitoring and Insights.
- Map business to technical metrics
Example of business metrics you can get, in real-time and 24×7:
- Churn causes (e.g. bad services, high price, non-optimal route, etc)
- Why did client not purchase your ticket?
- What are the biggest routes clients drop off instead of buying a ticket?
- What are clients’ journey interacting with your organization and where are the biggest frictions? online chat? at the airport? on the plane?
Airline Case Study
The truth is in the pudding…or rather in our platform.
Germain UX & CRT never take no for an answer (and we are here to help @ no cost).
