Salesforce Monitoring

Improve User Experience for SalesForce Classic, Lightning, and Experience Cloud, 24×7

Transform your SalesForce monitoring and automation with Germain! Our platform leverages real-time analytics and RPA bots to provide continuous insights and resolution. Improve your business processes, user behavior, and SFDC application and integration performance.

Increase adoption, compliance, conversion, and retention – all in near real-time.

Supercharge your Monitoring for SalesForce with Germain

Real User Monitoring for SalesForce, Session Recording and Replay

Experience Germain’s Real User Monitoring SalesForce and Session Replay’s unparalleled power to capture every SalesForce User action — it’s as if you were watching over your user’s shoulder. Advanced User Monitoring and Replay allows you to watch any recorded session at any time. And more importantly, Germain gives you the insights you need to optimize user experience and drive business success.

Behavior Insights

Is your SalesForce application causing confusion and frustration for your users? Germain has you covered. Our advanced platform captures real-time frictions, inefficiencies and other issues. Our funnel, flow views and other dashboards help you identify drop-offs and issues at scale. From there, you can just drilldown into a root-cause analysis and analyze loss of productivity to improve the user experience and drive success.

Solve Real User Feedback in Real-time

Empower your SalesForce users to speak up and make a difference! With Germain’s user feedback popup, you can give your busy users an easy way to provide valuable insights and feedback in real-time, right when they experience a pain point. Enable this dynamic feature to gather valuable insights and continuously improve your SFDC application and processes. Don’t let valuable user feedback go unheard, and better, act on their pain in real-time — try Germain’s user feedback popup today.

Workflow Insights

With Germain, you can identify when SalesForce users don’t follow your expected process, like forgetting to attach a document or leave out important details on a Sales Opportunity or Case. Track wasted time in your operations by defining Business Operations that align with how you expect SalesForce users to do their jobs, both in SalesForce and other applications. Let Germain streamline your business operations for a better user experience.

Learn how to find Process inefficiencies related to SFDC, including SFDC Flows!</a>

Technology Insights

Germain can identify salesforce UX issues caused by faulty technology, down to the line of code. Whether it’s in Javascript, Apex, or another language, Germain can help you troubleshoot and fix the problem. And with preconfigured KPIs for a range of tech elements — including SFDC Apex, CTI, integrations, capacity, usage, uptime, metadata, and transactions — you have all the tools you need to optimize your tech and enhance the salseforce UX.

Smart Insights

Looking for a smart way to monitor and optimize your SalesForce user, process and technology performance? Germain’s Smart Insights has you covered. Our advanced analytic system digests data in real-time and identifies trends that deviate from what is considered acceptable. With Germain’s Smart Insights, you have the insights you need to make data-driven decisions to keep your business running smoothly.

RPA Bots

Looking to improve the salseforce UX of critical applications? RPA bots can help, and Germain has the tools you need to get started. Our platform offers a range of synthetic transaction features, including an app for faster and more efficient management of Selenium scripts. With Germain, you’ll be able to unlock the full potential of RPA and take your salseforce UX to the next level.

Learn more about Germain features for selenium, RPA Bot Recorder.

Automated Resolution

When it’s reasonable, possible, and safe to do so, Germain can handle resolution automatically. Plus, our automation capabilities can be used for proactive issue detection as well. To get started, simply identify the most critical aspects of your business and work from there. With Germain, you’ll have the tools you need to improve the UX of your organization as a whole.

Effective Alerts

Aren’t you tired of alerts or other SMS that are either hard to understand or with little insights? Germain consist of an alerting mechanism that is preconfigured and based on smart analysis. It also makes it easier to address a reported issue with Call-to-Action embedded in the alert. And the alerting feature is very customizable so you can make it fit to your organization.

GPDR & PCI

Put your data privacy concerns to rest. Our advanced system ensures that all sensitive data remains private at all times by never collecting data. Or, if you prefer, Germain can anonymize the data for you. With Germain, you can have peace of mind knowing that your data is safe and secure.

The Germain Advantage for Automated SalesForce Monitoring

and Enhancement

The Germain Advantage for Automated SalesForce Monitoring and Enhancement

Business Impact @ Scale

Why waste time fixing issues that don’t matter? With Germain, identify the problems that cost your organization the most, at scale. Aggregate and operational dashboards give you the insights you need to pinpoint the root causes and take action. Don’t let insignificant problems consume time and resources — use Germain to identify and solve the issues that truly impact your business.

100% searchable

Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, etc.

Very Customizable

How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, salesforce analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc

Exceptional and Unique Support

Our support isn’t only unlimited, it is exceptional and focused on your business needs whether they are improving Adoption, Conversion or Retention or something else. And to get there, we also help your team do the magic with our platform, at no extra cost.

At fraction of the cost

There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor… stop throwing unnecessary significant money at technologies thinking that will solve your problem.

Real User, Process and Technology Monitoring for your SalesForce implementation

Learn more about Germain’ Real User, Process and Technology Monitoring for SalesForce Experience Cloud and for SalesForce Classic Lighting, 24×7 in real-time.