Enhance Your Shopify Performance
Is your Shopify store not quite cutting it? Germain UX is here to help.
Do any of these scenarios sound familiar to you?
- Irrelevant communications or hard-to-find resources are causing customer confusion or dissatisfaction.
- Ineffective product placement, content, and pricing are leading to disengagement.
- Your eCommerce site looks great, but visitors are significantly dropping off.
Powerful Features & Capabilities to Improve Shopify Performance
Customer Journey
Germain UX allows you to monitor interactions across all channels, providing in-depth insights into the customer experience on your Shopify store and beyond. Identify critical drop-offs, such as abandoned shopping carts, and deep dive into every touchpoint to optimize the customer journey. With scalable analysis, make data-driven decisions and improve the overall customer experience.
Real User Video Recording & Replay at Scale
Gain a comprehensive understanding of user behavior by seeing exactly what users are doing on your app or Shopify site. Germain UX automates the recording and replaying of user interactions, making it easy to identify areas for improvement. Instead of watching countless videos, Germain UX helps you identify business impact at scale.
Real User Feedback
Break free from outdated, unreliable surveys. Germain UX’s feedback tool enables real-time user feedback, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alerts and automation allow you to quickly address negative feedback, ensuring a positive experience for all users on your Shopify store.
Live Chat Insights
Want to know exactly what your Shopify visitors and employees are saying during live chat? Germain UX’s powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.
Early Problem Detection
Detect and resolve problems before they impact your Shopify performance. Germain UX’s powerful platform offers a range of features, including RPA Bot, Remote Transaction Execution, and Web Services, allowing you to proactively identify issues and take corrective actions.
Learn about Germain features for Selenium, RPA Bot Recorder, Smart Insights and other automation features.
Auto Resolve Inefficient Workflows
Improve your Shopify store with Germain UX’s powerful auto-resolution feature. When reasonable, safe, and possible, Germain UX can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. All actions taken by Germain UX are subject to review and approval by your team, ensuring you maintain complete control over your operations at all times.
Technology Insights
Germain UX’s cutting-edge technology proactively detects issues before they impact your Shopify store and quickly pinpoints the source of the problem, from broken links to failing integrations and more. Our automated end-to-end root-cause analysis delves deep into the inner workings of your website, from the user’s desktop or mobile experience all the way down to the infrastructure and integrations.
The Germain Advantage for Shopify
Business Impact @ Scale
Addressing issues is only worthwhile if they have a significant impact on your customer journey. Germain UX’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill down to a Session Replay and find the true source of your UX friction.
100% Searchable
With Germain UX, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into critical problems, and fully understand your day-to-day operations.
Very Customizable
Say goodbye to hitting roadblocks with multiple tools. Germain UX believes that real-time monitoring, analytics, and automation should all be delivered by a single, highly customizable platform. From data collection and analysis to visualization, alerts, and reporting, Germain UX does it all under one amazingly versatile platform.
Smart Insights
Our platform automatically detects deviations from expected Shopify performance to reveal any frustrations and confusion. Gain valuable insights into your Shopify store’s performance and take proactive steps to enhance the user experience.
Secured
Secure your sensitive data in compliance with GDPR requirements. Germain UX allows you to hide or anonymize any field, data, or portion of the user interface. You have complete control over dashboards, data, and alerts at the team and user levels.
Learn more about Data Privacy and Team features.
Exceptional & Unique Support
At Germain UX, unlimited support is just the beginning. We’re dedicated to meeting the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform, all at no extra cost.
At a Fraction of the Cost
Reduce operating costs and improve efficiency with Germain UX’s top-rated real-time monitoring, analytics, and automation platform. As a non-financed organization, we offer you a comprehensive customer journey solution at a fraction of the cost.
Ready to enhance your Shopify store’s performance? Schedule a demo with Germain UX today and unlock the full potential of your eCommerce business.