Deep insights and automation For WordPress.
WordPress Adoption not quite cutting it? Germain UX can help.
Does this sound familiar?
- Irrelevant communications or hard to find resources cause customer confusion or dissatisfaction.
- Ineffective product placement, content, and pricing.
- Conversion falls behind due to too many tools and too many roadblocks within your tech stack.
- Gaps between site performance and backend operations.
Powerful Features & Capabilities to Improve WordPress User Experience.
Technology Deep dive, in real-time.
Germain’s cutting-edge technology proactively detects issues before they impact your WordPress, and quickly pinpoints the source of the problem — from broken links to failing integrations and more. Our automated end-to-end root-cause analysis delves deep into the inner workings of your website, from the user’s desktop or mobile experience all the way down to the infrastructure and integrations.
Learn more about insights for wordpress.
Customer Journey
Germain’s lets you monitor interactions across all channels and provides in-depth insights into the customer experience on your WordPress and beyond. Identify critical drop-offs, such as abandoned shopping carts, and deep dive into every touchpoint to optimize the journey. With analysis at scale, you can make data-driven decisions and improve the customer experience.
Learn how to analyze frictions in a customer journey.
Watch Users And Understand Why Frictions Occur, In Real-Time!
Now you can see exactly what users are doing on your app or WordPress site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.
Learn about Germain UX’s Session Replay for WordPress.
Solve User Feedback In Real-Time (For NPS).
Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alert and automation allow you to quickly address negative feedback, ensuring a positive experience for all users on your WordPress.
Learn more about our real-time Feedback Popup (for NPS) and how easy it is to understand why user complains.
Live Chat Insights
Want to know exactly what your WordPress visitors and employees are saying during live chat? Our powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.
Learn more about chat or call insights.
Early Problem Detection
Detect and resolve problems before they impact your WordPress performance. Our powerful platform offers a range of features, including RPA Bot, Remote Transaction Execution, and Web Services. All this allows you to proactively identify issues.
Learn how to quickly record a synthetic scenario and how to manage them at scale.
Self-Resolution And More.
Improve your WordPress with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. All actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.
Learn how to create automation for self-resolution and more.
The Germain Advantage for WordPress
Business Impact @ Scale
It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction.
Learn more about issue cost analysis at scale.
100% searchable
With Germain, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, and fully understand your day-to-day operations.
Learn more about Search and Filters.
Secured
GPDR & PCI. Secure your sensitive data as per GDPR requirements. Any field, any data, or a portion of the User Interface can be hidden or anonymized. Dashboards, Data, and Alerts can all be controlled at the Team and User levels.
Learn more about data privacy, dynamic security control and team-based visibility.
Very customizable
How many times does your organization hit a roadblock with a tool and search for another tool? At Germain, we believe that all real-time monitoring, analytics and automation should be delivered by a single platform and that starts by having a platform that is very customizable, from what data it collects, where, how it analyzes, what automation it applies to it, how it visualizes it, alert on it, and report it, etc
At fraction of the cost
There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies for every problem.
Exceptional support
Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.
Don’t believe us? Just try our platform & us, for 60 days!