Germain UX

Deep insights and automation For WordPress.

WordPress Adoption not quite cutting it? Germain UX can help.

Does this sound familiar?  
Monitoring For WordPress

Powerful Features & Capabilities to Improve WordPress User Experience.

Technology Deep dive, in real-time.

Germain’s cutting-edge technology proactively detects issues before they impact your WordPress, and quickly pinpoints the source of the problem — from broken links to failing integrations and more. Our automated end-to-end root-cause analysis delves deep into the inner workings of your website, from the user’s desktop or mobile experience all the way down to the infrastructure and integrations.

Learn more about insights for wordpress.

WordPress Insights
Customer Journey

Watch Users And Understand Why Frictions Occur, In Real-Time!

Now you can see exactly what users are doing on your app or WordPress site, as if you were looking over their shoulder. Germain automates the recording and watching of user interactions, making it easy to identify areas for improvement. Instead of having to watch countless videos, Germain helps identify business impact at scale.

Learn about Germain UX’s Session Replay for WordPress.

Real User Video Recording & Replay At Scale
Real User Feedback

Solve User Feedback In Real-Time (For NPS).

Break free from outdated, unreliable surveys. Our feedback tool enables user feedback in real-time, giving you an accurate and immediate understanding of their experience. View recorded videos and see firsthand where improvements are needed. Plus, alert and automation allow you to quickly address negative feedback, ensuring a positive experience for all users on your WordPress.

Learn more about our real-time Feedback Popup (for NPS) and how easy it is to understand why user complains.

Live Chat Insights

Want to know exactly what your WordPress visitors and employees are saying during live chat? Our powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.

Learn more about chat or call insights.

Live Chat Insights
monitoring for WordPress

Self-Resolution And More.

Improve your WordPress with Germain’s powerful auto-resolution feature. When it’s reasonable, safe, and possible, Germain can automatically resolve frictions and unlock stuck processes, helping you streamline your workflow and increase efficiency. All actions taken by Germain are subject to review and approval by your team. You maintain complete control over your operations at all times.

Learn how to create automation for self-resolution and more.

Auto Resolve Inefficient Workflows

The Germain Advantage for WordPress

Business Impact @ Scale
Business Impact @ Scale
It’s not worth addressing issues unless you know whether they have a significant impact on your customer journey. Germain’s aggregate and operational dashboards allow you to identify the problems that cost your organization the most at scale. Easily delve into these issues to determine the root cause. Drill all the way down to a Session Replay and find the true source of your UX friction. 

Learn more about issue cost analysis at scale.

100% searchable
100% searchable
With Germain, all your Metadata and Business Data are fully searchable. This is a must to help identify business impact at scale, dive into a critical problem, and fully understand your day-to-day operations.

Learn more about Search and Filters.

At fraction of the cost
At fraction of the cost
There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies for every problem.
Exceptional and Unique Support

Exceptional support

Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.

Don’t believe us? Just try our platform & us, for 60 days!

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