e-commerce.
Conversion optimization effort not paying off? Germain UX can help.
Does this sound familiar?
- No matter what you do, conversion isn't improving.
- Hard to get a complete view of all the frictions.
- Tons of insights, but nothing actionable.
- Not sure what converts best.
Deepest Insights & Custom Automation to Improve eCommerce performance.
Customer journey deep dive.
GermainUX identifies all friction points in real-time, why they occur, and their cost to the business.
Learn more about Germain’s Customer Journey.
Identify why visitors have issues and what their interests are in real-time!
Now you can see exactly what users are doing on your app or eCommerce site, as if you were looking over their shoulder. Germain automates the recording and review of user interactions, making it easy to identify areas for improvement. Plus, instead of watching countless videos, Germain helps you identify business impact at scale.
Learn more about Germain’s Real User Session Recording and Replay.
Let your customers communicate their issues, and understand their complaints without speaking to them, in real-time!
Break free from outdated, unreliable surveys. Our feedback tool enables real-time user feedback, providing an accurate and immediate understanding of their experience. View recorded videos to understand visitor complaints without direct interaction and see firsthand where improvements are needed.
Learn more about Germain’s Real User Feedback popup.
Identify and improve absent or poor chat interactions!
Want to know exactly what your eCommerce visitors and employees are saying during live chat? Our powerful chat analysis records and provides real-time insights into these conversations, giving you a comprehensive understanding of customer needs and employee performance. Search chat data like never before and quickly find the information you need.
Learn more about Germain’s insights you can get via chat recording and deep chat insights.
Avoid business losses caused by known issues.
Many issues causing drop-offs could be avoided. Our powerful platform offers a wide range of features, including Smart Insights & Resolution, RPA Bots, and Synthetic Transactions, allowing you to effectively detect and address issues before business impact.
Learn more about Germain’s preconfigured and customizable Automation.
Eliminate drop-offs caused by errors.
What if drop-offs are caused by outdated campaigns, broken pages, or payment system failures? GermainUX delves deep into the inner workings of your eCommerce applications and integrations, both proactively and reactively.
Learn more about Germain’s technology insights.
The Germain Advantage.
Secured.
GDPR & PCI: Secure your sensitive data in compliance with GDPR requirements. Any field, data, or portion of the user interface can be hidden or anonymized. Your organization controls which data is visible to each team. For heightened privacy, use GermainUX on-premise or on your cloud!
Learn more about data privacy, dynamic security control and team-based visibility.
Exceptional support.
Want unlimited support? With Germain, that’s just the beginning. We’re dedicated to meet the specific needs of your business, whether it’s improving adoption, conversion, retention, or something else. Additional support helps your team get the most out of our platform – all at no extra cost.
Don’t believe us? Just try it!
At fraction of the cost.
There isn’t a better opportunity to reduce operating costs by consolidating and getting one of the best real-time monitoring, analytics and automation platform at a fraction of the cost. It is a fraction of the cost that only another non-financed organization could match and we don’t know any except ours. Do your org a favor..stop throwing unnecessary significant money at technologies to solve every problem.