When we surveyed the IT professionals about the state of their State of their APM efforts, we kept an eye for those who listed Customer Relationship Management (CRM) and/or e-commerce and order management as their top priorities (#1 or #2) for APM. Then we put together an infographic that colorfully display’s these APM priorities for CRM.

8-Step Guide to Customer Journey Mapping in 2023
What is a Customer Journey? A customer journey is a complete experience a customer has