June 7-8 2018 – San Diego -Customer Service Summit West
germainAPM will be giving a 30 min talk – In this session we take a closer look at how you can track your customer journeys to identify friction points throughout the lifecycle and deep-dive into business and technology solutions throughout the customer experience.
Agenda session is online here: http://events.incite-group.com/cs/conference-agenda.php
Speaker details & pic here: http://events.incite-group.com/cs/conference-speakers.php
Germain UX will be at booth 12
8-Step Guide to Customer Journey Mapping in 2023
What is a Customer Journey? A customer journey is a complete experience a customer has