Germain UX

Customer Journey Map Templates for Enterprises To Improve Customer Experience

Table of Contents

Customer Journey Map Templates for Enterprises To Improve Customer Experience 📈

Customers no longer base their loyalty on price or product, but on the experience they receive.
86% of buyers are willing to pay more for a great customer experience (according to Super Office).
So, to help you get started in actioning what your customers really need, here are 8 templates that address every part of the customer journey:

✅ Ideal customer personas

Describe who they really are.

✅ Empathy map

Move into the deeper level of your personas.

✅ Reflection template (scenarios)

Analyze your customers’ emotions across scenarios.

✅ Classic 5-step customer journey

Describe how your customers interact with you at every touchpoint.

✅ Reflection customer journey

Find solutions to create memorable experiences during the journey.

✅ Customer journey touchpoint map

Identify the bumps to improve the journey.

✅ Retention and advocacy map

Create new strategies to retain loyal customers.

✅ Action plan template

Map out findings into an action plan.
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Germain UX – Improve Sales Processes and UX in Real-Time
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