The Top 4 Use Cases for Generative AI in Customer Experience
Up until recently, machines mainly focused on analyzing large, existing amounts of data and finding patterns for a multitude of use cases. This is called “traditional AI.” But lately, machines have also started creating new content. And this is now known as “generative AI.”And given the rise of ChatGPT and its peers, generative artificial intelligence […]
25 Essential Salesforce Monitoring Strategies for Optimal Performance and Security
In this definitive guide, we present to you the “25 Essential Salesforce Monitoring Strategies for Optimal Performance and Security.” The health of your CRM environment is pivotal to your organizational success. From analyzing user activity to optimizing API usage, from monitoring data quality to fortifying compliance measures, we’re here to equip you with the tools […]