Germain UX

UX Audit Checklist for CIOs

✅ UX Audit Checklist for CIOs ✅ In order to optimize your UX, you have to take a systematic approach. It’s not enough to improvise, or rely on the occasional ad hoc report in order to keep track of your UX. You have to leverage the expertise of specialists, and have an entire audit performed. […]

CX/UX Checklist for Mobile Users Optimization

✅ CX/UX Checklist for Mobile Users Optimization ✅ Make sure your users have the best mobile experience—it matters more than you’d think. Since the majority of users now access Google Search with a mobile device, Google predominantly uses the mobile version of the content for indexing and ranking. This is called “mobile-first indexing”, and it’s […]

Refine Your CX With These 10 Expert AI Strategies

Advancements in AI can empower businesses to provide a successful and seamless CX In 2021, businesses have to contend with the reality that their CX is more important than ever before. Through the digital world, customers can access your competitors in an instant. In order to succeed, your business has to be leveraging groundbreaking tools […]

Help Your Team Measure Customer Experience Data More Accurately

? 7 Steps To Unify Data and Create Connected Expected CX ? Don’t let poor data quality get in the way of delivering the best CX. Massive organizational silos for 56% of Businesses According to Salesforce, 56% of business leaders admit that the massive organizational silos they use negatively impact the quality of their customers’ […]

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