control, patch management, discovery, security and backup. Atera is an easy to use software for beginners and novices.
However, Atera does not offer a great mobile device management option and faces some troubleshooting issues with it’s reporting. For example, sometimes it will stop working and would have to be reinstalled on the client’s computer or occasionally the patch management might fail when an update is being deployed. It also has a slow connection on its website and does not integrate with a lot of the products out there. The paid plugins on Atera are really costly.
Some cons include a weak reposting system, does not have a Helpdesk or email automation. It’s also a little more complicated to learn and the implementation process takes a long time. Making even a minor configuration change or adding a new user can be a cumbersome process with NninjaOne.
user behavior analysis, distributed transaction and deep diagnosis, business process smart insights, super flexible automation and unlimited support for configuring, customizing or finding insights through help articles, live chat, phone call and email.
What makes Germain UX the best RMM software in 2022 is that it is constantly learning, evolving and improving for its users. It’s the most cost-effective and fully customizable software that provides end-to-end root cause analysis of functional and technological issues. All the while providing automation to proactively detect and resolve client’s IT related issues without any hassle.
The product is ambitious but some of its features are lacking in performance. Auvik does not have a well functioning live chat support, there is not much ability to create custom device queries and does not work fully with Netgear Products. It’s also not cost-effective, the web based devices are slow to load and does not have much latency between sites. It’s live mapping feature is ambitious but does not always work so the biggest downfall of this RMM is that it’s not consistent.
This is a SaaS platform that is an AI driven MSP software that offers PSA and RMM functions. It has management features for assets, policies, patches and alerts. One of the best things about this software is that it has a comprehensive logging system for technician activity and it’s expandable with integrations. SuperOps monitors the inventory of client assets and tracks details through history, files, documents and associated tickets through automatic scans using its discovery agent.
However, it can only monitor endpoints running Windows and there is no integrated remote access tool, it also does not have much market value because the product is fairly new and does not have many of the traditional RMM features like Germain UX which is one of the oldest players of the game.