33% of consumers will leave a brand they love after just one bad experience.
And almost 80% of American consumers say that convenience and speed are among the most important factors to a good customer experience (according to PwC).
So yes, good UX design can make or break your business’ product and customer relationships. Hence, products are more people-focused than ever before.
Today’s best practices include:
❇️ Answering jobs-to-be-done or customer needs
❇️ Accommodating diverse customers
❇️ Offering friendly-to-use interfaces
❇️ Delighting users along the customer journey
And according to Adriano Trenahi (Product Design Manager at Eventbrite), “good UX is when a user can achieve a certain objective in the easiest, fastest, and most pleasurable way possible; considering the situation, environment, and UX tools available.”
Plus, for some of the top UX examples from market leaders (including Netflix, Mailchimp, Revolut, Spotify, and others), flip through the attachment!
Germain UX – Improve Sales Processes and UX in Real-Time