Application Performance Management means Business: Understanding User Experience and Business Process Usage
Mission critical business applications such as CRM and ERP represent a significant and ongoing technology investment. Applications have to be developed and deployed to thousands of users worldwide, team members need to be trained to use the software efficiently, and resources are constantly being used to upgrade and maintain the software. All of this cost […]
4 ways to leverage APM software for successful Application Changes and Upgrades
In our last article we discussed how Application Performance Management is a great foundation for successful application changes and upgrades. Today we would like to illustrate this with specifics. If you are coming up to a new application launch or a scheduled update, your QA and development teams are probably working long hours fixing the […]
Application Performance Management: The foundation for successful application changes and upgrades
No matter what industry you’re in, you can’t afford to stand still. Expanding into new market segments, attracting new clients, and meeting the changing expectations of your existing clients all require your company to evolve, and mission critical business applications need to change along with you. This evolution usually results in version updates that change […]
The best time to deploy a new APM software platform
We see it every day – companies are waiting for issues to happen before their deploy APM and they aren’t just getting the full benefits of Application Performance Management (APM) technology. By now, most companies have implemented many types of APM software – maybe not an integrated, enterprise solution like Germain Software, but at least one […]
7 Ways to Get Started on Proactive Application Monitoring
We mentioned in our last post ”The 3 Main Benefits of Proactive Application Monitoring“ how proactive application monitoring can be extremely valuable for your business, but as with any new business process it helps to have a few concrete steps to get started. While these are by no means the whole story, they are our […]
Justifying an APM investment, part 3 – reducing IT and Operations costs
In Part 3 of our series, Justifying an APM Investment, we are examining how Application Performance Management software (APM) make a company’s IT operations more efficient and productive. We have already discussed the positive impact of Application Performance Management on the business (Part 1) and documented how to quantify that impacthow to quantify that impact (Part 2) in order to […]
Justifying an APM investment, part 3 – reducing IT and Operations costs
In Part 3 of our series, Justifying an APM Investment, we are examining how Application Performance Management software (APM) make a company’s IT operations more efficient and productive. We have already discussed the positive impact of Application Performance Management on the business (Part 1) and documented how to quantify that impacthow to quantify that impact (Part 2) in order to […]
The 3 Pillars of Proactive Application Monitoring
You’re committed to providing customers with excellent value, but the fact is that every application has issues that arise when it’s launched, when it’s updated, or when the environment it’s running in changes. Automated monitoring software helps you find problems as they emerge, often before clients are even aware of them, and begin working on […]
6 key Application Performance Management Software functions to perform deep Root Cause Analysis
Tools to monitor application performance have been around a long time. Capturing insufficient performance data is not the main issue preventing better application monitoring and troubleshooting. The issue has always been what to do with the captured data to increase performance, and how to do it cost effectively. Technology advanced to answer those questions, and today, […]
Siebel Troubleshooting: Diagnosing User Disconnects using Germain UX for Siebel
If you’ve ever manned a Siebel HelpDesk, you’ve received the frantic calls from users whose data or workflow has been lost when the system disconnected them. Of course, you do what you can to help recover their work or confirm that a process was executed or, if not, where it terminated – users come first […]