UX Audit Checklist for CIOs
✅ UX Audit Checklist for CIOs ✅ In order to optimize your UX, you have to take a systematic approach. It’s not enough to improvise, or rely on the occasional ad hoc report in order to keep track of your UX. You have to leverage the expertise of specialists, and have an entire audit performed. […]
CX/UX Checklist for Mobile Users Optimization
✅ CX/UX Checklist for Mobile Users Optimization ✅ Make sure your users have the best mobile experience—it matters more than you’d think. Since the majority of users now access Google Search with a mobile device, Google predominantly uses the mobile version of the content for indexing and ranking. This is called “mobile-first indexing”, and it’s […]
Refine Your CX With These 10 Expert AI Strategies
Advancements in AI can empower businesses to provide a successful and seamless CX In 2021, businesses have to contend with the reality that their CX is more important than ever before. Through the digital world, customers can access your competitors in an instant. In order to succeed, your business has to be leveraging groundbreaking tools […]
Help Your Team Measure Customer Experience Data More Accurately
? 7 Steps To Unify Data and Create Connected Expected CX ? Don’t let poor data quality get in the way of delivering the best CX. Massive organizational silos for 56% of Businesses According to Salesforce, 56% of business leaders admit that the massive organizational silos they use negatively impact the quality of their customers’ […]
UX Will Affect Google Rankings Starting This Year
Your visibility will be determined by User Experience—are you prepared? New Google Ranking Algorithm Soon, Google will go live with a new ranking algorithm that will take UX into consideration. This means if users are having a subpar experience, your site won’t be ranked well. Fortunately, Google has communicated what will be used for its […]
Techniques to Easily Turn User Testing Into Actionable Insights
Leverage feedback in order to deliver impact for your digital product. In order to understand how real people use your product, you have to conduct user research and testing. At the end of the day, this process is about unpacking prior assumptions you’ve made in order to build your product and replacing them with data-driven […]
Growth KPI Dashboard Template for Executives
Every good leader wants growth for their company—but not everyone monitors it properly. In today’s day and age, your success is built upon how well you can leverage the data available to you. Even when it comes to executives, it’s essential to keep an eye on your company’s KPIs in order to promote growth. Whether […]
Best Salesforce and Customer Success Conferences in 2021
Get to know the best tools available by learning from the best. Building your familiarity and understanding of platforms such as Salesforce is one of the best investments you can make for your business—and there is only so much you can learn from experimenting on your own. Fortunately, there are tons of conferences out there […]
Improve Your Conversion Rate and Increase Revenue With These UX Design Essentials
UX goes beyond your website—it impacts your brand. According to Entrepreneur, 88 percent of consumers are unlikely to return to a website after just one bad experience. On top of that, researchers from Stanford discovered that over 46 percent of consumers view a website as a top indicator of credibility—an essential quality for securing new […]
Website Monitoring
Keeping a close eye on your website and/or website application is a task that’s often neglected by businesses. Oftentimes, this neglect isn’t malicious. Employees simply have other tasks to complete that seem more pressing, which can lead to an unintended drop-off in website performance. Users have high standards and do not care that your employees […]