Cohort Analysis and Customer Behaviour Analytics Template
? Cohort Analysis and Customer Behaviour Analytics Template ? Are you doing a good job in analyzing behavioral patterns of your clients? Besides the user flow graph and user replay video which are the holy grail of client behavior insights, cohort analysis has become a SaaS analytics staple with various tools springing up (Google Analytics, […]
Revenue and Retention Rates Reporting Template for Executives
Revenue and Retention Rates Reporting Template for Executives ? Using an insightful set of performance indicators to steer your business is key. Yet Bernard Marr – one of the world’s most respected voices on business data and LinkedIn’s Top 5 Business Influencers – ranked monitoring performance as one of the 10 biggest challenges businesses face […]
The Three Pillars of an Agile Customer Experience
The Three Pillars of an Agile Customer Experience ? The recent (and ongoing) pandemic-related turmoil has forced us into at least one key behavior: agility. And that applies to business practices and technology as well. If we define agility as the ability to adapt and move forward, how does that apply to an organization’s CX […]
5 Myths About Observability for Salesforce Enterprises
5 Myths About Observability for Salesforce Enterprises ? Organizations use an average of 10 monitoring solutions yet only have full observability into 11% of their environments. It is time to move from visibility towards observability. So here are some key observability myths debunked: 1️⃣ Myth: Enterprise-wide observability is too hard to accomplish Fact: With a […]
9 Strategies for Improving Retention for Businesses
Did you know that customer retention has a much higher revenue impact than acquisition? According to the Harvard Business Review, research shows that increasing retention rates by 5% increases profits by 25-95%. It also reports that it’s 5 to 25 times more expensive to acquire a new customer than it is to retain an existing […]
Dashboard Model With Corporate Data for CIOs
?Dashboard Model With Corporate Data for CIOs? Would you benefit from having a high-level, centralized view of your organization’s health and financial performance? Most organizations still struggle with messy data and disjointed data sources. In turn, they fail to optimize their data strategy and miss out on important insights As a helpful mitigant, here is […]
Digital Transformation for Enterprises
Digital Transformation for Enterprises ? Hearing a lot about digital transformation, but not sure what the buzz is all about? Digital transformation is essentially the task of migrating analog or outdated digital processes over to the most advanced technologies and digital processes available. There are many reasons to embrace digital transformation: ➡️ To unlock efficiency […]
UX Audit Checklist for CIOs
✅ UX Audit Checklist for CIOs ✅ In order to optimize your UX, you have to take a systematic approach. It’s not enough to improvise, or rely on the occasional ad hoc report in order to keep track of your UX. You have to leverage the expertise of specialists, and have an entire audit performed. […]
CX/UX Checklist for Mobile Users Optimization
✅ CX/UX Checklist for Mobile Users Optimization ✅ Make sure your users have the best mobile experience—it matters more than you’d think. Since the majority of users now access Google Search with a mobile device, Google predominantly uses the mobile version of the content for indexing and ranking. This is called “mobile-first indexing”, and it’s […]
Refine Your CX With These 10 Expert AI Strategies
Advancements in AI can empower businesses to provide a successful and seamless CX In 2021, businesses have to contend with the reality that their CX is more important than ever before. Through the digital world, customers can access your competitors in an instant. In order to succeed, your business has to be leveraging groundbreaking tools […]