5 Myths About Observability for Salesforce Enterprises
5 Myths About Observability for Salesforce Enterprises ? Organizations use an average of 10 monitoring solutions yet only have full observability into 11% of their environments. It is time to move from visibility towards observability. So here are some key observability myths debunked: 1️⃣ Myth: Enterprise-wide observability is too hard to accomplish Fact: With a […]
9 Strategies for Improving Retention for Businesses
Did you know that customer retention has a much higher revenue impact than acquisition? According to the Harvard Business Review, research shows that increasing retention rates by 5% increases profits by 25-95%. It also reports that it’s 5 to 25 times more expensive to acquire a new customer than it is to retain an existing […]
Dashboard Model With Corporate Data for CIOs
?Dashboard Model With Corporate Data for CIOs? Would you benefit from having a high-level, centralized view of your organization’s health and financial performance? Most organizations still struggle with messy data and disjointed data sources. In turn, they fail to optimize their data strategy and miss out on important insights As a helpful mitigant, here is […]
Digital Transformation for Enterprises
Digital Transformation for Enterprises ? Hearing a lot about digital transformation, but not sure what the buzz is all about? Digital transformation is essentially the task of migrating analog or outdated digital processes over to the most advanced technologies and digital processes available. There are many reasons to embrace digital transformation: ➡️ To unlock efficiency […]
UX Audit Checklist for CIOs
✅ UX Audit Checklist for CIOs ✅ In order to optimize your UX, you have to take a systematic approach. It’s not enough to improvise, or rely on the occasional ad hoc report in order to keep track of your UX. You have to leverage the expertise of specialists, and have an entire audit performed. […]
CX/UX Checklist for Mobile Users Optimization
✅ CX/UX Checklist for Mobile Users Optimization ✅ Make sure your users have the best mobile experience—it matters more than you’d think. Since the majority of users now access Google Search with a mobile device, Google predominantly uses the mobile version of the content for indexing and ranking. This is called “mobile-first indexing”, and it’s […]
Refine Your CX With These 10 Expert AI Strategies
Advancements in AI can empower businesses to provide a successful and seamless CX In 2021, businesses have to contend with the reality that their CX is more important than ever before. Through the digital world, customers can access your competitors in an instant. In order to succeed, your business has to be leveraging groundbreaking tools […]
Help Your Team Measure Customer Experience Data More Accurately
? 7 Steps To Unify Data and Create Connected Expected CX ? Don’t let poor data quality get in the way of delivering the best CX. Massive organizational silos for 56% of Businesses According to Salesforce, 56% of business leaders admit that the massive organizational silos they use negatively impact the quality of their customers’ […]
UX Will Affect Google Rankings Starting This Year
Your visibility will be determined by User Experience—are you prepared? New Google Ranking Algorithm Soon, Google will go live with a new ranking algorithm that will take UX into consideration. This means if users are having a subpar experience, your site won’t be ranked well. Fortunately, Google has communicated what will be used for its […]
Techniques to Easily Turn User Testing Into Actionable Insights
Leverage feedback in order to deliver impact for your digital product. In order to understand how real people use your product, you have to conduct user research and testing. At the end of the day, this process is about unpacking prior assumptions you’ve made in order to build your product and replacing them with data-driven […]